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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Information Technology jobs   »   System Support Engineer

System Support Engineer

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
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Responsibilities:

  • Address user tickets regarding Netiquette range of software's queries
  • Guide customers through usage and data analyst
  • Conduct remote troubleshooting.
  • Test alternative pathways until you resolve an issue.
  • Work with developer to customize desktop applications to meet user needs.
  • Record technical issues and solutions in logs.
  • Direct unresolved issues to the next level of support personnel.
  • Follow up with customers to ensure their systems are functional.
  • Report customer feedback and potential product requests.
  • Produce technical documentation and manuals.
  • Conduct Online or Onsite Training to End User.

 

Requirements:

  • Proven work experience as a System Support Engineer, Technical Support Engineer or similar role.
  • Hands-on experience with Windows/Linux/Mac OS environments.
  • Working knowledge of office automation products and computer peripherals, like printers and scanners.
  • Knowledge of network security practices and anti-virus programs.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Outstanding problem-solving and multitasking skills.
  • Customer-oriented attitude.
  • Possess at least a Bachelor's Degree in Computer Science or relevant field.

Perks & Benefits

  • Casual dress code
  • Company trips
  • Personal leave
  • Open culture

Job Location
Unit 22-07, Level 22, Tower A, Vertical Business Suite, Avenue 3, Bangsar South, No. 8, Jalan Kerinchi,
Click to view the location on Google maps

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Company Overview

Netiquette Software (M) Sdn Bhd is a cloud business solutions service provider with operations around south east asia. Our solutions are build for growing SMEs that expand around the region, providing a seamless single platform for the business owner to view their reports. In the world of O2O which mean online to offline and vice-versa, our solutions is very much suited and catered to business that have a hybrid concept.

Company Summary
Netiquette Software (M) Sdn Bhd
Computer / IT (Software)
Job Openings
Total 2 jobs
Pre-Sales Solution Manager (ERP Solution)
Kuala Lumpur
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Kuala Lumpur

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