Responsible in the overall care, hospitality and service given to our customers through out their stay.
Duties & Responsibilities
1. Maximization of room sales and revenue for the Hotel.
2. Ensure our customers receive a fast, efficient check-in and check -out.
3. Ensure all customer queries or requests are handled in a polite and efficient manner.
4. Be conversant with the GUEST CENTRIX System to ensure that all postings are keyed in correctly.
5. Ensure sales attitude are applied at all times and maintain awareness of all sales opportunities within the Hotel.
6. Ensure a high level of product knowledge of the Hotel and local area.
7. Ensure a high level of customer service is consistently maintained.
8. Ensure a high level of liaison is maintained between Front Office and all other department within the Hotel.
9. Adhere to preset availability and rate controls.
10. Follow all rules and regulations contained in the Employees Handbook.
11. Register guests and assign rooms, accommodate special request whenever possible. Assists in the pre-registration and blocking o reservations when necessary.
12. Stay up-to-date on room rates, packages, discounts and how to handle each, as well as how each relates to other departments.
13. Posses a thorough knowledge of credit and check cashing policies and procedures and adhere to them.
Perks & Benefits
- Nearby public transport
- Central location
- Casual dress code
- Medical insurance
- Open culture