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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Customer Service jobs   »   FRONT OFFICE ASSISTANT


Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
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Job Function

Responsible in the overall care, hospitality and service given to our customers through out their stay.

Duties & Responsibilities

1.            Maximization of room sales and revenue for the Hotel.

2.            Ensure our customers receive a fast, efficient check-in and check -out.

3.            Ensure all customer queries or requests are handled in a polite and efficient manner.

4.            Be conversant with the GUEST CENTRIX System to ensure that all postings are keyed in correctly.

5.            Ensure sales attitude are applied at all times and maintain awareness of all sales opportunities within the Hotel.

6.            Ensure a high level of product knowledge of the Hotel and local area.

7.            Ensure a high level of customer service is consistently maintained.

8.            Ensure a high level of liaison is maintained between Front Office and all other department within the Hotel.

9.            Adhere to preset availability and rate controls.

10.          Follow all rules and regulations contained in the Employees Handbook.

11.          Register guests and assign rooms, accommodate special request whenever possible. Assists in the pre-registration and blocking o reservations when necessary.

12.          Stay up-to-date on room rates, packages, discounts and how to handle each, as well as how each relates to other departments.

13.          Posses a thorough knowledge of credit and check cashing policies and procedures and adhere to them.

Perks & Benefits

  • Nearby public transport
  • Central location
  • Casual dress code
  • Medical insurance
  • Open culture

Job Location
2, Jalan Anjung Putra, Off Jalan Sultan Ismail, 50480 Kuala Lumpur
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Company Overview

Upper View Regalia Hotel, formerly known as Regalia Suites and Residences is strategically located within the city’s main commercial and business district. Sunway Putra Mall and Putra World Trade Centre (PWTC) is just 4 minutes’ walk away while the Open University is nearby. Rooms on the upper floor and our rooftop Infinity Pool offers breath-taking view of the city skyline day and night. Meeting the needs of every individual, family or business traveller, Upper View Regalia Hotel is located in a perfect spot, connected via a link bridge from the Sunway Putra Mall and Putra World Trade Centre (PWTC). The Bukit Bintang main shopping belt, Kuala Lumpur Convention Centre (KLCC) and other tourist spots are within our vicinity. Comprising of 200 hotel rooms and apartments, our urban designed rooms are well furnished and equipped to meet discerning travellers need. On arrival, our guests are welcomed by lush landscape surroundings while our friendly staff are at the lobby waiting to greet you. Adjacent to our rooftop Infinity Pool is the award winning Hemisphere Restaurant that promises fine dining cuisines with a superb skyline view while Green View Café provides the spot for a quick bite and refreshments.

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Company Summary
51-100 employees
Hotel / Hospitality

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