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Jobs in Malaysia   »   Jobs in Shah Alam   »   Purchasing / Procurement / Inventory jobs   »   Assistant I - Sales Order Management

Assistant I - Sales Order Management

Shah Alam, Selangor, MY
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  • Assist in the Order-To-Cash Collection cycle which encompasses the order acceptance cycle, delivery & installation cycle and cash collection cycle.
  • Actively participate in daily sales order management activities encompassing document, information, product and operations workflows.
  • Jointly responsible for the overall achievement of company revenue, inventory and customer fulfilment targets.
  • Ensure timely and flawless creation of sales order in the enterprise computer system and processing of the same to meet customer request date.
  • Swiftly engage with external customers, internal customers and service providers to swiftly resolve product quality issue, delivery disputes and invoice and product discrepancy. Keep superior informed and obtain appropriate guidance.
  • Responsible for the achievement of all sales order management related Key Performance Indicators(KPIs) as determined by the corporate operations and management from time to time.
  • Jointly responsible for complete and accurate receivable master data set-up including assisting in the performing credit evaluation of new customers.
  • Jointly assist in determining and reviewing the payment terms and credit limit of customers from time to time.
  • Create sales order in the enterprise computer system and route the same for discount approval by approving authority prior to processing.
  • Reserve inventories in the enterprise computer system to fulfil expected customer order and closely follow-up on such order. To subsequently release reserved inventories when customer order is not forthcoming.
  • Highlight to superior on any obstacle encountered during the order acceptance cycle, delivery & installation cycle and cash collection cycle for guidance and affirmative action.
  • Facilitate submission of relevant proof of delivery and related documents as required by customer to secure full payment and timely collection of receivables.
  • Audit proof of delivery document to ensure no amendment on delivery order or invoice by customer. To engage customer and/or service provider in the event of amendments.
  • Ensure smooth and timely processing of customer orders, creation of corresponding sales order and coordinate with logistics on time delivery of goods from warehouse to customers.
  • Negotiate with customers on any anticipated delay in deliveries, installation or testing and obtain alternative schedule for delivery, installation or testing.
  • Expedite and coordinate with the field sales and service and engineering teams on delivery, installation and testing with customer.
  • Alert inventory management on insufficient inventories to fulfil routine customer orders and manage customer expectation accordingly based on availability commitment by inventory management.
  • Assist in the periodic inventory count and ensure sales order transaction cut-off and resumption dates are communicated to stakeholders and observed strictly.
  • Ensure the full and timely collection of receivable through persistent liaison with salesperson and customers.
  • Jointly involve in project management of large installations to ensure coordination of tasks, complete and accurate documentation, proof of product and service delivery and formal user acceptance.
  • Ensure complete and accurate documentation and timely compilation of proof of delivery(POD) documents and record keeping. Match and file all corresponding documents in an orderly fashion to ensure quick retrieval.
  • Responsible for developing, maintaining and updating the Standard Operating Procedures and Policy manuals, and to strive for standardization where possible and conduct periodical audit.
  • Constantly work with stakeholders towards Improvement Projects to institute best practices to improve the process flow of operations activities
  • Ensure the completeness, accuracy and integrity of data and transactions in the enterprise computer system at all times
  • Assist in all mergers and acquisition activities to ensure complete integration of merged and acquired businesses or entities
  • Regularly liaise with sales support on the status of quotation, letter of award and corresponding customer order.
  • Constantly challenge the work processes to reduce cycle time and increase productivity.
  • Follow-up and ensure POD at every step of the cycle is in order and returned within reasonable timeframe. Capture the POD details into the enterprise computer system where applicable.

Perks & Benefits

  • Commission and bonus
  • Medical insurance
  • Personal leave
  • Open culture
  • Personal development opportunities

Job Location
8 Jalan Pensyarah U1/28, Hicom-Glenmarie, Seksyen U1
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Company Overview

IDS Medical Systems (idsMED) is an integrated medical solution provider of equipment, supplies, and services in Asia and has operations in Malaysia, Singapore, Indonesia, Hong Kong, Philippines, Taiwan, Thailand and Vietnam. We have a long standing history of providing quality services to an extensive network of thousands of healthcare institutions that includes government and private hospitals, day surgery center, specialist and primary care clinics, laboratories, and nursing homes. Our state of the art distribution centers and highly trained medical teams are committed to providing the best in class services to our customers. We represent leading medical brands such as Philips, Maquet, Hill-rom, Smiths Medical, Teleflex, Belimed, CAE, GE Healthcare, Trumpf and many others. We are a member of the Fung Group, a Hong Kong based multinational with operations across 40 economies

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Company Summary
Healthcare / Medical

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