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Jobs in Malaysia   »   Jobs in Batu Ferringhi   »   F&B / Tourism / Hospitality jobs   »   Front Office Manager

Front Office Manager

Batu Ferringhi, Penang, MY


  • Ensure guest relations are maintained at the highest possible standard
  • Ability to handle guest complaints professionally and efficiently  
  • Ability to develop and maintain guest history programme in providing consistent guest recognition
  • Knowledge in rostering to ensure staffing level in line with occupancy
  • Able to train, supervise and support office team, including receptionists, concierge and telephone operators
  • Able to develop and maintain an active on job training programme within the Front Office department to achieve a satisfactory level of functional efficiency and guest satisfaction
  • Be familiar with all emergency procedures – fire, evacuation, loss and damage, accidents, medical emergency
  • Ensure company's SOPs and Audit requirements are met
  • Operate Front Office department within the departmental budget guideline


  • Demonstrate strong leadership skill
  • Excellent interpersonal and human relations abilities
  • High customer service focus and LQA focus 
  • Possess exceptional problem-solving and service recovery skills
  • Strong organizational and multitasking abilities
  • Good command of English (oral and written). Chinese speaking is an advantage.
  • Proficient knowledge of PMS Opera and MS Office

Perks & Benefits

  • Nearby public transport
  • Regular team activities
  • Medical & Hospitalisation leave & Insurance
  • Personal leave
  • Personal development opportunities
  • Duty meals
  • Uniform provided

Job Location
Batu Ferringhi Beach, 11100 Batu Ferringhi, Penang Malaysia
Click to view the location on Google maps

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Company Overview

Pan Pacific Hotels Group is a wholly-owned hotel subsidiary of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties.

Based in Singapore, Pan Pacific Hotels Group owns and/or manages more than 40 hotels, resorts and serviced suites including those under development in 24 cities across Asia, Oceania, North America and Europe.

Voted “Best Regional Hotel Chain” by readers in Asia in 2017, Pan Pacific Hotels Group comprises two acclaimed brands: its signature brand, Pan Pacific and its deluxe brand, PARKROYAL. 

Sincerity is the hallmark of Pan Pacific Hotels Group. The Group is known to its guests, partners, associates and owners for its sincerity in people and the sense of confidence which alleviates the stresses of today’s complex world.

Being a young and dynamic company, we have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create memorable hotel experiences, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint Why join us? Our purpose is to be a Great Brand, Great Hotel, Great People, Great Relationship. Our values are is to work cohesively as a team, make things simple and uncomplicated, enhance our performance and respect and care for our wider community.

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Company Summary
PARKROYAL Penang Resort
201-500 employees
Hotel / Hospitality
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