Chat Support (Vietnamese Speaker/Immediate Hiring!) - Based in Malaysia

DUTIES AND RESPONSIBILITIES:

• Understand customer enquiries and respond via applicable channels: email, chat, and call backs
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated are required
• Perform all procedures accurately, including following social media documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the social media processes

Requirements:

• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
• Willing to work on 24/7 shift rotation
• Currently residing in Malaysia with either Spouse Visa, Student Visa or Employment Pass with release letter
• Must be able to start work immediately

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Work visa sponsorship