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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Human Resources jobs   »   Recruitment Team Leader

Recruitment Team Leader

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

Role Description

The role details managing full cycle of recruitment including developing search strategies, actively sourcing candidates, pre-screening, interviewing and presenting qualified candidates to hiring team negotiating offers, visa processes, up until ensuring candidate is onboarded within the timeline given. It also involves market research and preparing presentations, dashboards.



  • Develop strategies in seach and sourcing activities within targeted market and demographics.
  • Pre-screen and interview qualified candidates to hiring managers based on critieria and guideline.
  • Proactively source for talents through sourcing tools, employee referrals, social media and other innovative channels.
  • Secure candidates from offer negotiation to onboarding.
  • Ensure hiring of the projects assigned is executed smoothly within the timeframe given
  • Gather and analyze Market data related to Recruitment activities.
  • Capture market salary information.
  • Preparing presentations, reports and recruitment dashboard.
  • Liaising with government bodies to understand changes and directions to avoid gaps in onboarding international talents.
  • Updating stakeholders regularly all related government initiatives.


  • Associate's Degree required, Bachelor's Degree preferred
  • Minimum 7 years of experience in recruitment and human resource management
  • Minimum 6 years of experience in Account Management
  • Minimum 6 years of experience in IT/BPO Industry, or relevant experience
  • Minimum 4 years of experience with Customer Relationship Management (CRM) tool

Perks & Benefits

  • Employee equity
  • Commission and bonus
  • Allowance (travel stipends, transportation, etc.)
  • Nearby public transport
  • Central location
  • Flexible working hours
  • Casual dress code
  • Free snacks / Happy hours
  • Regular team activities
  • Medical insurance
  • Personal leave
  • Sabbatical leave
  • Open culture

Job Location
30-01, The Integra Tower, Level 30, The Intermark, 182, Jalan Tun Razak, 50400 Kuala Lumpur Malaysia
Click to view the location on Google maps

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Company Overview

At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.

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Company Summary
Webhelp APAC
501-1000 employees
Call Center
Like Webhelp APAC
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