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Jobs in Malaysia   »   Jobs in Johor Bahru   »   Customer Service jobs   »   CUSTOMER SERVICE & DOCUMENTATION

CUSTOMER SERVICE & DOCUMENTATION

Johor Bahru, Johor, MY
  • Receive and maintain bookings from customers (Booking lists).
  • Prepare monthly shipping shipment schedule.
  • Attend to all inquiries such as rates, documents on shipment via email/phone call.
  • Communicate closely with internal & external parties to ensure efficient daily operations are well coordinate to meet the sales target.
  • Follow up call & send reminder to customer of date line shipment.
  • Providing service information, day to day shipment update to client. 
  • Weekly attend & visit to clients to collect sales order of import & export shipment.
  • Resolve the customers complaint, explaining the best solution & solve the problem in short time.
  • Monitor performance against KPI and take corrective action when necessary.Actively identify and pursue new sales opportunity and maintain current customers.
  • Develop and implement marketing strategies to maintain and increase business revenue.


Requirements:

  • Possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Marketing, Logistic/Transportation or equivalent.
  • At least 2 Year(s) of working experience in the related field is required for this position.
  • Excellent in effective communication both spoken and writing, presentation and analytical skills.
  • Required language(s): Bahasa Malaysia, Mandarin, English
  • Required Skill(s): Microsoft Office
  • Preferably Junior Executive specialized in Shipping/Logistics/Supply Chain/Freight Forwarding or equivalent.

Perks & Benefits

  • Allowance (travel stipends, transportation, etc.)
  • Company trips
  • Bonus

Job Location
28-01, Jalan Molek 1/10, Taman Molek, 81100 Johor, Malaysia
Click to view the location on Google maps

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Company Overview

The primary business of Panda Global Logistics (M) Sdn Bhd is freight forwarding and NVOCC (Non-Vessel Operating Common Carrier), complimented with supply chain logistics, warehousing and distribution. To meet our client’s unique demands, our team of specialists are able to customize our services based on the challenges of your needs. No two services are the same, hence these services may act as a stand alone product or as a part of a broader offering.

Company Summary
Panda Global Logistics (M) Sdn Bhd
https://www.pandaglobal.com.my/
26-50 employees
Logistics and Supply Chain
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