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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Information Technology jobs   »   L3 Technical Support - Mandarin Speakers

L3 Technical Support - Mandarin Speakers

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
  1. Responds to customer technical problems/issues related to hardware and networking via phone.
  2. Assists customers by diagnosing problems and providing resolutions for technical service.
  3. Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
  4. Applies Diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  5. Documents problems in the support solution database for diagnostics and solution implementation.
  6. Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
  7. Identifies, researches and provides input on unique or recurring customer problems.
  8. Knowledge in how to interact with a Microsoft Windows Operative Systems and Basic Internet Tools.
  9. Focuses on delivering a positive customer experience according to standards.
  10. Monitors and tracks issues to ensure accurate resolution.
  11. Reviews and distributes pertinent cross-functional information.
  12. Escalates more complex customer technical issues to senior level support.
  13. At least 1 year experience in L2 support with fluency in Windows 365.
  14. Fluent in Mandarin.

Perks & Benefits

  • Allowance (travel stipends, transportation, etc.)
  • Nearby public transport
  • Central location
  • Casual dress code
  • Regular team activities
  • Medical insurance
  • Personal leave
  • Open culture

Job Location
KL Sentral
Click to view the location on Google maps

✱   This job post has expired   ✱
Company Overview

We are Careers International, global experts in attracting top class talent and in the preselection process. We deliver unparalleled results by applying our own unique, innovative technology along with our passion for recruitment.

Company Summary
Career International
1001+ employees
Human Resources Management
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