To enable the successful delivery of Service and Process Management processes by updating, maintaining and providing reports from Service Management tools and systems.
Data Accuracy- enters data into databases according to the relevant process descriptions (i.e. asset management, change management). Reporting - collects and evaluates relevant reports and escalates non-conformance Investigates and analyses data following alerts and complaints. Produces specific reports as required by management.
Monitoring Service Delivery. Measures performance of service delivery against operational level agreement or service level agreement. Reports any divergence from acceptable plan and escalates to appropriate authority.
Operational Support. May support process managers and service delivery managers with ad-hoc tasks, i.e. internal asset management, information distribution, special project preparation.
Key Performance Indicators
Quality of data (in databases or reports)
Customer satisfaction score
Quality of reports and work in relation to standards/Service Level Agreement, compliance and time.
Perks & Benefits
- Nearby public transport
- Central location