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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Education / Training jobs   »   Sales Trainer - Cloud / IT Knowledge

Sales Trainer - Cloud / IT Knowledge

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
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Maximizes cloud sales and sales representative effectiveness by determining and solving training needs.  Design, develop, and deliver Cloud Sales and/or Sales curriculum and technical training. You will be required to engage, motivate and inspire others by communicating effectively in a virtual environment and in-person training sessions. A key member of our Cloud Sales and/or Sales projects working with a diverse range of technologies. 

 

Responsibilities:

  • Design quality sales training programs within budget limitations.
  • Prepares new cloud sales and/or sales representatives by conducting orientation to sales and/or cloud sales process; developing individual coaching plans; providing resources and assistance; scheduling orientation senior representatives.
  • Schedule individual and team training plans on a regular basis.
  • Evaluate strengths and weaknesses to identify training needs.
  • Oversee training material and suggest improvements.
  • Choose appropriate training method per case (e.g. on-the-job training, seminars, and simulations).
  • Design onboarding session for new hires and sales trainees.
  • Evaluate sales team performance to ensure incorporation of taught techniques.
  • Report on training program effectiveness.
  • Create an open-communication climate and gather trainee feedbacks.
  • Maintain updated curriculum database and training record.
  • Stay up-to-date with employee development trends.

 

Requirements:

  • Proven work experience as a Sales training specialist.
  • Extensive knowledge of learning principles and modern training techniques.
  • An ability to manage the full training cycle.
  • Experience with learning management software.
  • Excel in MS Office.
  • Familiarity of sales process, preferably with customer service experience.
  • Good communication and presentation skills.
  • Excellent organizational and team management skills.
  • Possess at least a Bachelor's Degree in Education, Human Resources or relevant field.
  • Additional certification in training is a plus.

Perks & Benefits

  • Employee equity
  • Commission and bonus
  • Allowance (travel stipends, transportation, etc.)
  • Nearby public transport
  • Central location
  • Casual dress code
  • Free snacks / Happy hours
  • Regular team activities
  • Company trips
  • Medical insurance
  • Personal leave
  • Open culture
  • Fitness membership

Job Location
30-01, The Integra Tower, Level 30, The Intermark, 182, Jalan Tun Razak, 50400 Kuala Lumpur Malaysia
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Company Overview

At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.

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Company Summary
Webhelp APAC
https://www.webhelp.com/en-us/
501-1000 employees
Call Center
Like Webhelp APAC
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