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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Information Technology jobs   »   Sr. Coordinator, IT Support (Japanese Speaker)

Sr. Coordinator, IT Support (Japanese Speaker)

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
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Company Summary: 

Global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, we has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 15,000 individuals worldwide.

 

Job Nature: 

  • In a Service Desk environment, serves as the single, initial point of contact for end-users. Logs all relevant incident and service request details. Provides first-line investigation and diagnosis. Resolves those incidents and service requests within the IT Support skill set and escalates as appropriate. The primary objective of this role is to restore "normal service" to the users as quickly as possible.

 

Key Responsibilities:

  • Answer the Service Desk phone calls
  • Process and resolve Incidents & Service Requests:
  • Track all relevant Incident and Service Request details, categorize, prioritize and close tickets
  • Provides first-line investigation and diagnosis of highly complex incidents
  • Escalates the Incidents and Service Requests that they cannot resolve
  • Monitor the Service Desk system for tickets assigned to the Service Desk queue and process them based on priority
  • May provide coaching and training to lower-level employees
  • Other system administration type duties:
  • Granting shared drive access
  • Network account creation and extensions
  • Telecom administration tasks
  • Processing terminations (de-provisioning network accounts)
  • Other duties as assigned by leadership

Education and Experience:

  • H.S. Diploma or equivalent to 2 years of experience previous experience REQUIRED
  • Associate's Degree or equivalent in or technical degree/certification experience resolving service request Preferred

 

Additional Skills:

  • Good computer skills including MS Office Suite, Adobe, and ability to operate general office machinery
  • Good written and verbal communication skills and interpersonal relationship skills. Must be able to READ AND WRITE IN JAPANESE LANGUAGE.
  • Familiarity with enterprise platforms and applications
  • Required experience includes the capacity to demonstrate the following skills and abilities: analytical, articulate, attention to detail, decisive, innovative, adaptable, personable, self-confident, team player, effectively manages stress, empathetic, enthusiastic, diplomatic, collaborative, customer-oriented, ambitious, continuous learner, resourceful, self-motivated and results-oriented.
  • Must possess good written and oral communication skills.
  • Should be good at problem-solving
  • Must have good telephone etiquette
  • Is able to exercise good judgment using Service Desk standards and following guidelines
  • Must be able to establish and maintain effective working relationships with IT staff and internal customers at all organizational levels
  • Good computer skills and familiarity with the following platforms and applications is desired:
    • Microsoft Outlook/Office365
    • Internet Explorer
    • Windows 10
    • Active Directory

 

Multifactor Authentication

  • Virtual Private Network (VPN)
  • Cisco Any Connect
  • Adhere to all EHS rules and requirements and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

Job Location
Unit 28-06, Level 28, Q Sentral, 2A Jalan Stesen Sentral 2,
Click to view the location on Google maps

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Company Overview

At SearchAsia, we are committed to go beyond recruitment and into business partnerships. With our headquarters based in Singapore and a network of offices in the Asia Pacific region (China, Hong Kong, Malaysia, Taiwan), we are well-positioned to secure the best talent and propel our clients' businesses in this opportunity- bound region.

SearchAsia believes that hiring good people is the key to every organization's success. They grow and go through adversities with the organization. Winning organizations are those which are able to attract, develop and retain good people.

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Company Summary
SearchAsia Consulting
https://www.searchasia.com.my/
5-10 employees
Human Resources Management
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