Plan, organize and coordinate with delivery operations team, drivers/riders/third party delivery partners to ensure the procedures are executed, meet customer requirements according to company/customer standards effectively and efficiently to achieve company and customer deliveries service objectives.
- Manage all orders to arrange for delivery and delivery routing for van drivers and dispatches according to the delivery requirement.
- Ensure all orders are being processed and system is being updated for internal communication - production planning and store
- Ensure the system is updated with proper reason code for any failed delivery order.
- Coordinate, feedback, follow-up and obtain instruction from the customer on problematic orders that require further information and instruction.
- Attend email enquiries within the required time frame.
- Coordinate with courier and obtain daily updates on every in-transit order status in the system
- Provide delivery performance report on a daily, weekly or monthly basis.
- Provide quality service standards in compliance with the procedures, rules and regulations.
- Perform other general delivery duties as and when required.
- Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
- Required skill(s): MS Office and ERP system.
- At least 2 year(s) of working experience in the related field is required for this position.
- Positive attitude.
- Possess good leadership, communication and interpersonal skills.
- Possess good attention to detail.
- Able to work in a fast pace environment.
- Able to coordinate work within a team environment with minimum supervision.
- Able to multi-task, prioritize and have good time management.
- Possess good problem solving and analytical skills.
- Full-Time position(s) available.
- Salary range : RM1,800 - RM3,000
Perks & Benefits
- Medical insurance
- Personal leave
- Open culture
- Personal development opportunities