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Jobs in Malaysia   »   Jobs in Victoria   »   Engineering jobs   »   Customer Service Engineer (Based in Australia and Daegu)

Customer Service Engineer (Based in Australia and Daegu)

Victoria, Victoria, AU

Key Duties & Responsibilities 

  • To provide field service, pre-sales and post-sales engineering support. 
  • To provide service repair, preventive maintenance and product consultations on our scope of supply (systems, spare parts and robots) to customers. 
  • To follow up for any new investment that customer may undertake in service and engineering related to robots 
  • To escalate service problems and take ownership of problems until they are resolved  To manage customers’ expectations with quick, clear and accurate delivery of pro-active service,  information and consultations 
  • To ensure all services and projects meet planned time, cost and customer requirements. To prepare service/project report, filing and update service documents 
  • To adhere to the company’s process flow and compliance. 

Position Requirements 

  • Certificate in Mechanical / Electrical / Mechatronic Engineering or equivalent.
  • Minimum of 3 years working experience in Mechanical or electrical trade. 
  • Desirable to have knowledge in PLC (Programmable Logic Controller) and C++ programming. 
  • Solid experience in robotic applications or other automated systems. 
  • Experience in Medical Devices/Equipment will be an added advantage.  
  • Able to work under pressure, long working hours and on weekend or Public Holiday (if necessary).  
  • Team player but also capable to work independently.
  • Positive & proactive attitude, have good sense of time management 
  • Good Personal Ethics
  • Preferred Australian & PR currently located in Melbourne or willing to relocate to Melbourne

Perks & Benefits

  • European based working culture
  • Personal development opportunities
  • Competitive employee benefits
  • Conducive working environment

Job Location
Melbourne, Australia and Daegu, South Korea
Click to view the location on Google maps

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Company Overview

KUKA is a global automation corporation with sales of around EUR 3.2 billion and around 14,000 employees. As a leading global supplier of intelligent automation solutions KUKA offers its customers everything from a single source: from robots and cells to fully automated systems and their networking in markets such as automotive, electronics, general industry, consumer goods, e-commerce/retail and healthcare. The KUKA Group is headquartered in Augsburg, Germany.

Company Summary
1001+ employees
Engineering - Electrical / Electronic / Mechanical
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