TECHNICAL ASSISTANT

RESPONSIBILITIES :

• Perform daily network operations work (on shift and standby duty) of the ACASIA Regional Network Operations Centre ie. Coordinate pro-active fault handling/troubleshooting during circuit fault management;
• Closely monitor the ACASIA Wide Area Network (WAN) to ensure high network availability and stability;
• Coordinate service provisioning to ensure that circuit Ready For Service (RFS) date is met, (whenever required);
• Collect and compile data and statistics of the ACASIA backbone network.
• Generate weekly/monthly service level/performance related reports for all ACASIA services.
• Assist in performing system administration on network tools installed in RNOC.
• Assist in user acceptance testing during implementation of new networks/services. 
• To comply with SLA.
• To observe punctual reporting of shift duty and proper handover to next shift person or standby person at all times (updated in TTS & email).
• To divert the hunting line to his or other’s contactable mobile number, whenever no personnel manned RNOC.
• To ensure prompt activation of internal ACASIA and Partners escalations for fault handling and service provisioning.
• To take note and coordinate scheduled PMW to ensure all parties are notified and PMW implemented as planned.
• To continue to perform close monitoring of ACASIA Wide Area Network (WAN) and to take prompt action for restoration in the event of trunks down/flap.
• Responsible to notify (via call/SMS) to his immediate Supervisor / Manager in the event of any reason which causing their late or absent in office.
• Advance approval to be secured from RNOC supervisor prior to EVERY shift duty change/swap.
• Other technical duties as assigned by the Company.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Casual dress code
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities