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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Engineering jobs   »   TECHNICAL ASSISTANT

TECHNICAL ASSISTANT

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

RESPONSIBILITIES :

  • Perform daily network operations work (on shift and standby duty) of the ACASIA Regional Network Operations Centre ie. Coordinate pro-active fault handling/troubleshooting during circuit fault management;
  • Closely monitor the ACASIA Wide Area Network (WAN) to ensure high network availability and stability;
  • Coordinate service provisioning to ensure that circuit Ready For Service (RFS) date is met, (whenever required);
  • Collect and compile data and statistics of the ACASIA backbone network.
  • Generate weekly/monthly service level/performance related reports for all ACASIA services.
  • Assist in performing system administration on network tools installed in RNOC.
  • Assist in user acceptance testing during implementation of new networks/services. 
  • To comply with SLA.
  • To observe punctual reporting of shift duty and proper handover to next shift person or standby person at all times (updated in TTS & email).
  • To divert the hunting line to his or other’s contactable mobile number, whenever no personnel manned RNOC.
  • To ensure prompt activation of internal ACASIA and Partners escalations for fault handling and service provisioning.
  • To take note and coordinate scheduled PMW to ensure all parties are notified and PMW implemented as planned.
  • To continue to perform close monitoring of ACASIA Wide Area Network (WAN) and to take prompt action for restoration in the event of trunks down/flap.
  • Responsible to notify (via call/SMS) to his immediate Supervisor / Manager in the event of any reason which causing their late or absent in office.
  • Advance approval to be secured from RNOC supervisor prior to EVERY shift duty change/swap.
  • Other technical duties as assigned by the Company.

Perks & Benefits

  • Allowance (travel stipends, transportation, etc.)
  • Nearby public transport
  • Casual dress code
  • Regular team activities
  • Medical insurance
  • Personal leave
  • Personal development opportunities

Job Location
Level 13, TM Annexe 2, Jalan Pantai Baharu, 50672 KL.
Click to view the location on Google maps

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Company Overview

Incorporated in 1995 in Kuala Lumpur, Malaysia, ACASIA Communications Sdn Bhd is a unique ASEAN collaboration among 7 leading telecommunications provider in the region, and they are TM from Malaysia, CAT from Thailand, Indosat from Indonesia, PLDT from the Philippines, Singtel from Singapore, Telbru from Brunei and VNPT from Vietnam. In the spirit of One ASEAN One Service, ACASIA is fully equipped to serve multitude of verticals within ASEAN ranging from small medium enterprises (SMEs), multinationals, broadcasters, telcos, financial institutions, education sectors and government agencies via our seamless connectivity services and revolutionary ICT solutions. Made by the people of ASEAN, ACASIA fully understand the ASEAN business landscape and strives to take your business to the next level. We aim to improve the quality of life of ASEAN communities by connecting ASEAN through information and communications technologies.

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Company Summary
ACASIA COMMUNICATIONS SDN BHD
www.acasia.net
26-50 employees
Telecommunication
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