Your Browser is Not Supported

To ensure jobstore run smoothly, please use the latest version of the following supported browsers:

Jobs in Malaysia   »   Jobs in Shah Alam   »   Customer Service jobs   »   Card & Customer Relations

Card & Customer Relations

Shah Alam, Selangor, MY
Apply To This Position


  • Maintaining a positive, empathetic and professional attitude toward customers at all times;
  • Responding promptly and accurately to customer inquiries about the products;
  • Communicating with customers through various channels (Phone call, email, live chat, etc);
  • Understand products clearly and answer customers questions confidently;
  • Keeping records of customer interactions, comments and complaints;
  • Follow up with courier service for late delivery and ensure parcels are delivered to the customer on time;
  • Manage shopping cart for Shopee, Lazada and Padini official website.


  • Minimum SPM/Diploma/equivalent in any related field;
  • Possess at least 2-3 years of working experience in customer service;
  • Good interpersonal skills and fluent in Bahasa Malaysia, English and Mandarin language;
  • Candidates fluent in Mandarin preferred as roles requires candidate to deal with
  • Mandarin speaking clients;
  • Computer literate.

We Offer:

  • Competitive Salary
  • Performance Bonus
  • Semi-flexible Working Hours
  • Annual Leave
  • Outpatient Medical Coverage
  • Insurance Coverage (GHS, GPA and GTL)
  • Career Development Opportunity
  • Staff Purchase Card Discount

*Subject to position offered / sales performance / company’s policy

Perks & Benefits

  • Commission and bonus
  • Flexible working hours
  • Casual dress code
  • Medical insurance
  • Personal leave
  • Open culture
  • Personal development opportunities

Job Location
No.19, Jalan Jurunilai Section U1/20, Hicom Glenmarie Industrial Park, 40150 Shah Alam, Selangor
Click to view the location on Google maps

Apply To This Position

Save for Later

Company Overview
PADINI began as a backend operation in Malaysia’s apparel industry, manufacturing, trading and supplying garments to order for retailers and distributors. Today, Padini has become a brand leader in the distribution and retailing of its own fashion labels through 240 freestanding stores, franchises and consignment counters. Padini has also proudly carried the Made-in-Malaysia stamp abroad, with its products exports to Thailand, Brunei, Cambodia, Oman, UAE and Indonesia.

We address fashion-conscious consumers of both sexes and all ages through 9 distinct brands:  Brands Outlet, Padini, Padini Authentics, PDI, Seed, P&Co, Miki, Vincci and Vincci Accessories with its own fashion philosophy that covers a comprehensive range of products aimed at a targeted consumer . 
Having successfully etched its brand names into the consciousness of Malaysian consumers, Padini is moving to turn its various labels into regionally-recognized fashion leaders. It intends to fulfill the potential of the export market, especially in the Asia region, and will also step up overseas marketing for its products.
Read more
Company Summary
Padini Dot Com Sdn Bhd
1001+ employees
Retail / Merchandise

Sharing is Caring

Know others who would be interested in this job?