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Jobs in Malaysia   »   Jobs in Puchong   »   Customer Service jobs   »   CUSTOMER SERVICE ASSISTANT


Puchong, Selangor, MY
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  • To receive & login all Breakdown job requests & details (by email, Whatsapp or  phone calls) accurately into CSDMS System
  • To assign Breakdown jobs to respective Team Leaders & service technicians
  • To ensure no pending jobs to satisfy Service Level less than 48-hours
  • To work on agreed productivity and quality standards to achieve customers’        satisfaction
  • To responsible in overall service channels making sure of the service quality and  performance is at optimal level
  • To lead & motivate team to create a healthy working environment
  • To perform efficient and consistent documentation & filling system for all Service Reports, Service Records & Billing Invoices
  • To manage Job Traveller Request (JTR) for internal job process
  • To prepare Service Quotations, Service Sales Invoices, Purchase Orders & Credit   Notes
  • To perform Monthly Invoice Submission & System Upload (Trade shift, Tungsten, etc.)
  • To monitor, check & follow up on all Customers’ Payment Status & Date
  • To prepare Weekly and Monthly Performance Reports
  • To prepare Monthly Breakdown Summary Reports


  • Computer Literary; Microsoft Office (Excel, PowerPoint, Words), SQL System & CSDMS System
  • Able to work under pressure and handle all issues calmly to solve it effectively when required
  • Able to handle Adhoc tasks professionally and complete it within the time frame
  • Able to show strong knowledge of the product of Service and to find breakdown solution upon checking with respective person in charge
  • Excellent customer-serving manner, communication and problem-solving skills

Perks & Benefits

  • Allowance (travel stipends, transportation, etc.)
  • Personal leave
  • Company Phone
  • Open Culture

Job Location
No.16, Block B, Jalan PPU 3, Taman Perindustrian Puchong Utama, 47100 Selangor
Click to view the location on Google maps

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Company Overview

The Cool Company was founded in 2001 with the former name of AHT (Asia) Company. From the beginning and with more than 10 years of determination, our operation has expanded rapidly in Thailand (with three companies; The Cool company limited, The Cool Manufacturing company limited and The Cool service company), and further expanded to other ASEAN Countries Our Team People is the most essential resources at The Cool. We train our team for their career advancement such as leadership, communication and decision making, result-oriented capability, accountability, teamwork etc. Our staffs are always encouraged to take the challenging role in regional level as we have many companies in many countries to manage.

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Company Summary
The Cool (Malaysia) Sdn Bhd
51-100 employees
General & Wholesale Trading
Like The Cool (Malaysia) Sdn Bhd
Job Openings
Total 2 jobs
Sales Executive
Taman Perindustrian Puchong Utama

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