Our client, a well-established Shared Service Centre in Malaysia is now looking for Senior Analyst, Master Data to join the winning team.
To maintain a ‘mutual’ respect and credibility relationship with Country HR, Regional HR , organisation employees and other strategic stakeholders.
Work with manager in attending to relevant feedback received during country discussion, meeting and other forms of Customer Feedback. Discuss with manager and team to take actions and implement appropriate solutions which contribute to improvement of customer satisfaction level.
Collaborate with other related organization and teams to ensure quality and customer oriented service are delivered to Country HR on responsible area, and at the same time compliance to standard operation procedure.
Ensure all deliverables in scopes are meeting service level offering mutually agreed with the Local Companies as well as company internal KPI.
Ensure all defined control process and structured checking are executed by self, to ensure deliverables under responsible are 100% accurate
Take on 2nd Reviewer role as assigned and perform 100% check to ensure deliverables on responsible area are accurate
Ensure all issues/errors/ non-compliance are captured in the QMS system accurately, quality description and accordingly to the QMS guideline on timely manner.
Quality Ticket Handling
- To ensure quality of ticket handling by
- Ensure ticket are logged, handled according to
- Ensure all tickets are with accurate rectification/ correction/ solution provided to requestor
- Ensure clear, accurate and complete solution or response is provided
- Shortest resolution time and resulting to zero re-open tickets"
Follow the defined escalation process if inconsistency processes are found during daily work. Highlight the differences and impact of this differences further evaluation
To work in collaboration with other team members to establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all customer requests in a professional manner.
To act as a back up to the other team members to deliver and manage customers' expectation as and when required. Complete the buddy training with the core team & to act as a back up to deliver and manage customers' expectation as and when required.
Ensure all periodic activity under responsible areas is trigger and plan on timely manner. Manage customer expectation by regularly review periodic activity timeline, agreed deliverables or scope to ensure no delay in delivery and smooth operations.
University degree in accounting or business administration or equivalent.
1-2 years’ experience in Business Field
Proficient in English AND Japanese
Knowledge of MS Office Tools, especially MS Excel and MS Access
Preferably experience and familiar working with a world-class HR system (SAP, Oracle, PeopleSoft)
Preferably experience in a shared service centre/ outsourcing environment
Experience handing big data (numbers and text)
Able to work independently and multi tasker
Perks & Benefits
- Commission and bonus
- Allowance (travel stipends, transportation, etc.)
- Central location