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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Information Technology jobs   »   IT Service Delivery Manager

IT Service Delivery Manager

Kuala Lumpur, WP Kuala Lumpur, MY


  • Proactively make recommendations to improve and grow the business/operations and enhance user business application systems, enabling them to be more effective and efficient.
  • Lead the operations and strategic direction with full responsibility
  • Ensuring all requests are attended to promptly and satisfaction maintained.
  • Single contact point for agency and multi-channel users for system problems.
  • Agency office and regional office visit on yearly basis to gather and resolve the issues faces by users
  • Locate area of improvement for system changes and propose corrective actions.
  • Providing training and coaching for Agency users on New system enhancement.
  • To lead staff assignment for each task as well as train them.
  • Problem management and risk mitigation to closure.
  • Participate/Assists in conducting UAT
  • Oversaw staffing, strategic directives and training of national Marketing Team and Agencies.
  • Control and monitoring the timeline provided by BA/Application team to ensure the UAT delivery without any delay.
  • Directed Application project team with due diligence, prioritization and development.
  • Accurately and efficiently executes test plans.
  • Provides mentoring, training & support to users on existing system/system enhancement
  • 1 Direct Contract


  • Bachelor’s degree, preferably in Information Technology (IT), Business or Finance related disciplines.
  • Min 5 years’ experience in General Insurance industry.
  • Service Management and Customer experience helpdesk experience are preferred.
  • Knowledge of Re-Insurance business model is added advantage
  • Strong analytical skills and problem-solving skills to build roadmaps towards Service delivery optimization.
  • Clear understanding of all modules of core system in General Insurance environment
  • Good communication, presentation, and interpersonal skills.
  • Able to work independently and in a team.
  • Proactive and resourceful in carrying out activities to achieve objectives.
  • Working knowledge of Microsoft Office suite (Word, Excel, Powerpoint, Project, Visio).
  • Knowledge of Decision Tree Logic will be an added advantage.
  • Effective communication and interpersonal skills.
  • Fluent in verbal and written English.

Only Shortlisted candidates will be contacted. Thank you.

✱   This job post has expired   ✱
Company Summary
Tune Protect Group
201-500 employees
Banking / Financial Services
Follow White Label Sdn Bhd
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