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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Information Technology jobs   »   Resident Engineer

Resident Engineer

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
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Responsibilities:

1.   To manage all the IP Phones at client location (Install, Move, Add, Change)

2.   To remotely configure all IP phones at the HQ and branches

3.   To work together with the Helpdesk team to troubleshoot all IP phones and softphones related issues at the HQ and branches

4.   To perform packet capture and analysis using Wireshark or any other related tools, and perform SIP/RTP related troubleshooting (if needed)

5.   To be aware and knowledgeable of the Voice flow and network design within the client network, including the IP Call Centre (IPCC), Automated Attendant, IVR, etc.

6.   To standby for ad-hoc key meeting and event upon request by the client and with prior approval of the Delivery Manager (if any)

7.   To conduct training to the end users on how to operate the IP Phones and softphones (if any)

8.   To ensure that all Voice related Service Request and Incident are resolved within service level agreement (SLA)

Requirements:

1.   The candidate shall have prior experiences in managing IP Phones, softphones, ATAs,  Voice Gateway, and/or IPPBX

2.   The candidate shall have basic networking knowledge, with good understanding of the VoIP related protocols and technologies, such as SIP/RTP, Voice VLAN, QoS, NAT, DHCP, TFTP, etc.

3.    Applicants must be willing to work at Bukit Jalil.

4.    The candidate shall be comfortable to work without supervision, as all his/her colleagues and manager are working at different site or remotely

5.    Working Hours is Monday to Friday, 9-to-6 schedule

6.    This is a contract position, and the contract will be for 1 year

7.    This is an entry level job. Fresh graduate is welcome, and no experience is necessary

8.    Without experience, the candidate shall at least be IT literate. Priority will be given to candidate that has an IT related education (IT related certificate/diploma/degree), but certification is not a requirement

9. Can start immediately is an advantage.

Perks & Benefits

  • Allowance (travel stipends, transportation, etc.)
  • Medical insurance
  • Personal leave

Job Location
No. 2, Lorong Teknologi 3/4B, Nouvelle Industrial Park Lot 10, Taman Sains Selangor 1, Kota Damansara,
Click to view the location on Google maps

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Company Overview

About Kunn-G Technologies With the aim on ‘Delivering Possibilities through Inspiration & Empowerment’, Kunn-G Technologies Sdn. Bhd. has since grown from its beginnings in 2001 to progressively provide excellent information technology support and services to its clients of various industries. Each business solution is aptly customized to a client’s environment to ensure a comprehensive IT system support. From hardware & software application maintenance to field support and project management, Kunn-G Technologies incorporates an all-inclusive support nationwide thus eliminating the need for multiple solution providers.

Aspirations To deliver the IT possibilities with effective solutions to our clients, we believe in beginning with an enthusiasm to drive ourselves with the following commitments: Cultivating & incorporating new inspirations into the methods we deliver our IT services thus exceeding a client’s expectations Delivering innovative solutions of high quality

Achieving targets promptly and accurately Providing clients a peace of mind with the assurance of a professional and timely job well done Establishing a strong & reliable management with ethical and justified actions And with all mentioned, empowerment and support comes into place to provide a cohesive working environment for our employees.

We are responsible to our employees by: Providing a sense of belonging & security Respecting the dignity of every employee Providing equal opportunities for every qualified employee Recognizing contributions & merits of each employee Caring for the employees’ welfare

Why join us?

Free Parking , Friendly work environment  and Health and medical insurance is covered for all staff. 

We offer attractive remuneration Package and good opportunity to career development to the successful candidates.

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Company Summary
Kunn-G Group of company
https://www.kunn-g.com/GroupHomePage
26-50 employees
Information Technology
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