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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Human Resources jobs   »   Business Intelligence (Human Resource)

Business Intelligence (Human Resource)

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY


  • Use statistical methods to analyze data and generate useful business reports;
  • Define business requirements based on the program needs
  • Work with management team to create a prioritized list of needs for each business segment;
  • Identify and recommend new ways to save money by streamlining business processes;
  • Identify ways to give better insights to our clients
  • Work with program managers to outline the specific data needs for each business method analysis project
  • Optimize and automate existing processes to simplify the business processes
  • Strong Analysistical skills and reporting
  • Responsible for the complete development of all reports
  • Create and update stakeholder reporting and competency data on a daily, weekly, monthly and quarterly basis
  • Performing Root cause analysis (RCA) to identify the appropriate action to reduce/eliminate the defects in case of variance in performance metrics
  • Create agent productivity report using pre-defined metrics to compare individual and team performance
  • Preparation and validation of job aids for existing and new reports
  • Consolidate program reports and provide business analysis.

Job Requirements:

  • Preferable with Bachelor’s Degree in Mathematics or Computer Engineering
  • At least 1 years’ Data mining experience
  • 1 to 2 years in a data analyst role
  • Ability to collaborate effectively and work as part of a team
  • Strong attention to details
  • Strong in presentation skills
  • Excellent in Excel/ Google Sheets skills
  • Power BI experience would be a pre

Perks & Benefits

  • Employee equity
  • Allowance (travel stipends, transportation, etc.)
  • Nearby public transport
  • Central location
  • Casual dress code
  • Free snacks / Happy hours
  • Regular team activities
  • Company trips
  • Medical insurance
  • Work visa sponsorship
  • Personal leave
  • Sabbatical leave
  • Open culture
  • Personal development opportunities

Job Location
30-01, The Integra Tower, Level 30, The Intermark, 182, Jalan Tun Razak, 50400 Kuala Lumpur Malaysia
Click to view the location on Google maps

✱   This job post has expired   ✱
Company Overview

At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.

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Company Summary
Webhelp APAC
501-1000 employees
Call Center
Like Webhelp APAC
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