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Jobs in Malaysia   »   Jobs in Puchong   »   Customer Service jobs   »   Customer Service Executive (Preferable Chinese Speaking Female)

Customer Service Executive (Preferable Chinese Speaking Female)

Puchong, Selangor, MY

JOB RESPONSIBILITIES

  • Maintain customer accounts by recording account information.
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
  • Maintain financial accounts by processing invoice and payment.
  • Recommend potential products or services to management by collecting customer information and analysing customer needs.
  • Contribute to team effort by accomplishing related results as needed.
  • Identify and assess customers' needs to achieve satisfaction.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Provide accurate, valid and complete information by using the right methods or tools.
  • Other related duties as instructed by the Management.

Perks & Benefits

  • Regular team activities
  • Open culture
  • Personal development opportunities

Job Location
No. 11, Jalan PTP 1/2, Taman Perindustrian Tasik Perdana, 47100 Puchong, Selangor Malaysia
Click to view the location on Google maps

✱   This job post has expired   ✱
Company Overview

NCS Science Sdn Bhd (formerly known as NGS Healthcare Sdn. Bhd.) has been manufacturing health supplements and beauty products for over 10 years in Malaysia. We are a complete ODM and OBM organization that provides high-quality formulations and bespoke results. Becoming a global pioneer in healthcare and beauty brand manufacturing has fueled the growth and been the vision of NCS Science. Across the country, 600 brands have worked with NCS Science, making them the leading healthcare manufacturer in Malaysia.

Versatility and quality are the evident, unique driving forces of NCS Science that have led to manufacturing products of high standard ingredients and resources at every stage of research, development, and production. As an advocate of natural and organic produce, our raw materials go through quality assurance and regulatory authorities. NCS Science takes pride in delivering the best results in customizable solutions for health supplements and beauty product manufacturing.

Steered by a team of experts, NCS Science is confident in delivering the finest products and fulfilling clients’ needs, from Business Consultation to Branding and Marketing, we are on a mission to become a one-stop solution centre in the health and beauty industry.

Read more
Company Summary
NCS SCIENCE SDN BHD
https://www.ncs-science.com/
51-100 employees
Manufacturing / Production
Like NCS SCIENCE SDN BHD

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