- Maintain customer accounts by recording account information.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
- Maintain financial accounts by processing invoice and payment.
- Recommend potential products or services to management by collecting customer information and analysing customer needs.
- Contribute to team effort by accomplishing related results as needed.
- Identify and assess customers' needs to achieve satisfaction.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Provide accurate, valid and complete information by using the right methods or tools.
- Other related duties as instructed by the Management.
Perks & Benefits
- Regular team activities
- Open culture
- Personal development opportunities
No. 11, Jalan PTP 1/2, Taman Perindustrian Tasik Perdana, 47100 Puchong, Selangor Malaysia
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