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Jobs in Malaysia   »   Jobs in Cyberjaya   »   Information Technology jobs   »   Cloud Management Services Lead

Cloud Management Services Lead

Cyberjaya, Selangor, MY
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JOB PURPOSE

This role is primarily responsible to provide leadership in the following:

  • Implementation  and enforcement of the  hybrid Cloud & DC strategies, policies and processes
  • Management of the hybrid Cloud & DC outsourcing services and providers as well as managing the implementation of integrated and efficient IT programmes, systems, infrastructure and support services to ensure business operational excellence.

 

 DUTIES AND RESPONSIBILITIES

Provide leadership and supervision for the Cloud Management Services team which includes the following:

Development and management of the hybrid Cloud & DC operational strategies and drive business operational productivity improvement through integrated & efficient IT programmes and systems. Incumbent is expected to work with the team to: 

  • Develop, update and review the hybrid Cloud & DC Strategic Plan in relation to IT Operations and to define the way forward to improve on technology adoption in the organisation to achieve excellence IT operation delivery and support
  • Develop and manage the Annual hybrid Cloud & DC Operational Plan by defining the IT tactical plan that in line with the organization long term strategic direction
  • Formulate and manage the hybrid Cloud & DC strategies and governance plan to ensure proper management of the ITO that reflects MDEC’s stakeholder interest to derive the most value in IT usage

 

Implement and manage innovative management practices to improve hybrid Cloud & DC Services Business Unit effectiveness and enhance performance. Incumbent is expected to work with the team to: 

  • Formulate and improvise hybrid Cloud & DC Policies and Processes by incorporating best practices, lesson learnt and expert feedback
  • Formulate and implement hybrid Cloud & DC Service Delivery best practices by deploying and maintaining the ITIL framework
  • Continuously solicit improvement methods to enhance the efficiency and effectiveness in the management of hybrid Cloud & DC by conducting research, POC and dialogue with key industry player to enhance knowledge and skill
  • Establish and implement hybrid Cloud & DC system recovery plan and program for business continuity in the event of major disaster and system damages

 

Manage the hybrid Cloud & DC managed services & providers and provide user support programs to improve customer service management capabilities 

  • Work with the team in formulating and managing the hybrid Cloud & DC managed services strategies and governance to ensure proper management of Cloud managed services that reflects MDEC’s stakeholder interest to drive the most value of IT
  • Develop and finalize the SLA and ensure hybrid Cloud & DC managed services is rendered in the most efficient and optimize manner to achieve the intended SLA
  • Lead and develop proactive hybrid Cloud & DC managed services and Service Delivery Improvement and optimize the resource usage to gain the most efficient result
  • Manage and monitor the hybrid Cloud & DC managed services provider performance and be result-oriented to achieve the MDEC’s goals and objectives
  • Manage the hybrid Cloud & DC managed services contract and negotiate for better SLA, scope of work and pricing to enhance and create higher value add for MDEC
  • Develop and manage the hybrid Cloud & DC managed services Cost and perform cost benefit analysis to ascertain optimize value for money
  • Lead and manage the Annual Customer Satisfaction Survey and finalize the outcome to recommend ways to improve customer services

 

Ensure integrity, availability and confidentiality of IT (hybrid Cloud & DC) systems 

  • Establish a continuous monitoring program to manage the risks to each IT system, consistent with the magnitude of harm that could result from the loss, misuse, or unauthorized access to or modification of the information in the system
  • Conduct risk management, vulnerability, and system assessments, security plan updates in compliance with IT Security Policy
  • Plan IT Security Awareness program for the organization
  • Assist in formulating, review and update of IT security policy and processes.
  • Manage activities to close security audit findings and incidents

 

Provide IT advisory for key organisational ICT projects and act as committee member in several internal and external ICT committees. 

  • Consult and conduct Technical Evaluation for IT Projects by Other Departments
  • Consult and provide IT Assistance and Technical Advisory for MDEC related IT Programs by Various Departments in MDEC

 

 

REQUIREMENTS

QUALIFICATIONS

  • Bachelor’s degree in computer science / IT or equivalent
  • At least 5 years of IT (Cloud/ DC) project/operations management
  • Minimum 8 years practical experience in IT infrastructure
  • At least 5+ years in IT Service Delivery management
  • Certifications in ITIL, Project Management, Information Security qualifications like CISM, CISA, CISSP and Cloud-related qualifications like AWS Certified Solution Architect Associate, AWS – Certified SysOps Administrator, AWS – Certified Developer, COMPTIA – Cloud+ Certified would be and added advantage

COMPETENCIES

  • Business Planning
  • People and Performance Management
  • Leadership
  • Analytical thinking
  • Creative problem solving
  • Ability to work independently and in a team
  • Business writing
  • Negotiation
  • Vendor management
  • IT contract management
  • Presentation
  • Multitasking
  • Self-motivation
  • Pro-active
  • IT Governance and Management Practice
  • Management of IT (Cloud & DC) outsourcing provider and services
  • Active Directory and Azure Active Directory Management
  •  IT Service Level Management and Performance Measurement
  •  IT Project Management
  • T Security Management
  • Application deployment on cloud, APM, SSL, application penetration test
  • DNS Management.
  • Knowledge in networking skill sets, IT security and tools, Windows client and server operating system, Microsoft SQL, IIS and firewall security.
  • Knowledge of security vulnerabilities and exploits.

 

 PERKS & BENEFIT

  • Fixed Allowance for managerial level (petrol & car allowances)
  • Flex-time, Flex-place, Flex-benefit
  • Casual dress code
  • Medical coverage
  • Dental & Optical
  • Annual leave
  • Free parking

Job Location
Cyberjaya, 63000 Selangor, Malaysia
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Company Overview

MDEC has driven significant digital transformation and adoption across the public and private sectors in Malaysia since our establishment in 1996. As the world moves rapidly into the Fourth Industrial Revolution (IR4.0), MDEC is ready and fully focused on leading Malaysia’s Digital Economy forward by accelerating:

Formulation of policies and coordination of agencies to enable success
Development of futureproof workforce to grow the Digital Economy ecosystem


Creation of global champions to increase contribution from the Digital Economy to GDP
MDEC will leverage our proven track record, industry credibility and experienced leadership to connect, catalyse and commercialise digital initiatives to advance a thriving and sustainable Digital Economy for the country, with diversity and inclusivity at its core.

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Company Summary
Malaysia Digital Economy Corporation (MDEC)
www.mdec.my
201-500 employees
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