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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Customer Service jobs   »   Customer Service Officer

Customer Service Officer

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MY
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Responsibilities: 

  • · Responsible in monitoring and supervising the overall Front Counter operations
  • · Develop a positive emotional experience between patients/customers and hospital
  • · To be a resource point for patient’s/customer’s non-medical enquiries
  • · Organize and coordinate patient centric program
  • · Conduct patients feedback survey and coordinate grievance investigation
  • · Ensure efficacy of billing & cashiering and accuracy of patient database
  • · Meet management set KPI targets & ISO
  • · Perform departmental administrative work
  • · Multitask according to centre’s requirement
  • · Provide personalized service over the telephone to customers on their enquiries in an efficient and effective manner.

Requirements:

  • · Candidate must possess at least a Diploma / Degree holder in any discipline or equivalent.
  • · Must be able to work on weekends (6 days off per month)
  • · Working hours are from 8.30am – 5.30pm
  • · Strong interpersonal skills with a pleasant disposition and natural enthusiasm for customer service
  • · Required language(s): Chinese, English and Malay
  • · Must be computer literate and knowledgeable in Microsoft Office
  • · Excellent spoken and written skills in English.
  • · Pleasant personality with the ability to multi-task
  • · Must pay high attention to details and accuracy.
  • · Able to start immediately
  • · At least 2 year(s) of working experience, preferably in the customer service line (would be an advantage)
  • Employee equity
  • Personal leave

Job Location
73 Jalan Metro Perdana Barat 1, Taman Usahawan Kepong,
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Company Overview

KL EYE SPECIALIST CENTRE ,our clinic, in the heart of Kepong, is equipped with state-of-art, sophisticated facilities and modern diagnostic, therapeutic, and rehabilitative services of the highest quality. Our team of dedicated professionals have vast experience in eye treatment, surgery and eye diseases.. Our surgeons have a personal responsibility in running the centre and are involved in all stages of your care.We have partnered with globally renowned companies like Bausch & Lomb, Alcon and Carl Zeiss to bring the best in eye care.

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Company Summary
Punam Eye Care Sdn Bhd
http://www.kleyecentre.com.my/
Healthcare / Medical
Like Punam Eye Care Sdn Bhd

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