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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Customer Service jobs   »   Customer Service Manager

Customer Service Manager

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

RESPONSIBILITIES

  • Supervise day-to-day customer service department operations
  • Create, revise, and implement effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • To oversee the development and management of Customer Service Team
  • To ensure highest level of customer satisfaction
  • To manage customer unhappiness in any channels
  • Effective implementation and monitoring of customer appointment system
  • Implementing, Monitoring, and Improving customer feedback survey
  • To work closely with all departments
  • Maintain accurate records and documentation
  • Analysis of service statistics and outline preventive plans
  • Respond to customer service issues immediately
  • To manage, implement and execute customer retention initiative
  • Stay informed and updated on the latest industry techniques and methods
  • Able to comprehend and stay updated on the health screening and diagnostic services provided for customers

 

REQUIREMENTS

  • Candidate must possess at least a bachelor’s degree in Marketing, Communication, Business, Hospitality, Health/Hospital related or fields equivalent
  • Excellent interactive and communication skills in Bahasa Malaysia and English. (Additional Chinese language is an added advantage)
  • Strong interpersonal skills and customer service-oriented
  • Enthusiastic and self- motivated with the desire to succeed and strive for the best
  • Possess leadership skills and a team player
  • An analytical and goal-oriented individual
  • Possess working experience in F&B, Hospitality or Hotel Industry will be an added advantage

Perks & Benefits

  • Nearby public transport
  • Personal leave
  • Open culture
  • Medical Check Up
  • Outpatient Medical Claim
  • Salary Increment & Bonus (Yearly)

Job Location
1st Floor, Wisma Life Care, No. 5, Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur
Click to view the location on Google maps

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Company Overview

LifeCare Diagnostic Medical Centre is a private medical care provider in Malaysia that offers a wide range of medical consultation services. We are managed by a group of committed and well-trained professionals who offer high quality health screening and diagnostic services.

EXCITING LOCATION

Our healthcare hub is homed at the highly strategic Bangsar South Business District – sitting between the bustling Kuala Lumpur City Center and the slightly more affluent neighborhood of Bangsar. We are encircled by an array of businesses, professional services as well as abundance of dining choices and needless say, multiple access via main highways and public transports.

WORLD CLASS FACILITIES

At LifeCare, we are a regional centre of excellence for the provision of high-quality healthcare using cutting-edge technologies with a compassionate and personalized approach.

PROFESSIONAL SERVICES

Our dedicated team of fully proficient and experienced health care professionals are committed to providing the most efficient and effective health care for our clients.

MISSION

Our mission is “Early Detection, Prevention & Treatment of Diseases”

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Company Summary
LifeCare Diagnostic Medical Centre Sdn. Bhd.
www.lifecare.com.my
101-200 employees
Healthcare / Medical
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