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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Customer Service jobs   »   Customer Service Executive - ENGLISH - Immediately Position

Customer Service Executive - ENGLISH - Immediately Position

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

Responsibilities:

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution.
  • Follow communication procedures, guidelines and policies.
  • Resolve customer complaints via phone, live chat and email.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Ensure customer satisfaction and provide professional customer support.

Requirements: 

  • Minimum SPM level
  • Candidates with customer service background will be an added advantage
  • Language required: Fluent English
  • Willing to work on rotational shift basis¬†(9am - 10pm)
  • Willing to work on Weekend & Public Holiday
  • Fresh graduates are encouraged to apply

Perks & Benefits

  • Nearby public transport
  • Central location
  • Casual dress code
  • Regular team activities
  • Medical insurance
  • Personal leave
  • Open culture
  • Personal development opportunities

Job Location
30-01, The Integra Tower, Level 30, The Intermark, 182, Jalan Tun Razak, 50400 Kuala Lumpur Malaysia
Click to view the location on Google maps

✱   This job post has expired   ✱
Company Overview

At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.

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Company Summary
Webhelp APAC
https://www.webhelp.com/en-us/
501-1000 employees
Call Center
Like Webhelp APAC
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