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Jobs in Malaysia   »   Jobs in Petaling Jaya   »   Customer Service jobs   »   Japanese Speaker - Customer Care Consultant

Japanese Speaker - Customer Care Consultant

Petaling Jaya, Selangor, MY

Responsibilities :

  • Handling emails and chats to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
  • Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
  • Works with multiple technology applications and features to resolve customer contacts.
  • Problem faced are related to Food delivery Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
  • To exceed customers expectation in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.

Requirements :

  • Business level English and Business level Japanese (must have JLPT N1)
  • Good in both time management & people development skills
  • Able to work on weekends and rotational shift
  • Each shift consists of 9.5 working hours and inclusive of 1 hour lunch for rest
  • Willing to work in Shift rotates (24 hours)
  • Able to work on weekends and public holidays

If you're interested. please click Apply Now or send resume to
Amanda Loo (Ms)

Perks & Benefits

  • Employee equity
  • Personal leave
  • Open culture

Job Location
Ara Damansara
Click to view the location on Google maps

✱   This job post has expired   ✱
Company Overview

Established since 1996, Recruit Express is the largest and leading staffing solutions provider in Singapore. It is part of the HRnetGroup which is listed on the main board of SGX. With our vast network of resources, extensive databases and defined recruitment processes, we have been successfully bridging talented job seekers of the highest calibre to employers who only want the best in their teams. We have a proven track record for matching the right people to the right organization within the shortest time!

We have regional offices in Singapore, Taipei, Hong Kong, and Kuala Lumpur.

Mission: To Help People Find Good Jobs and Our Clients to Succeed in Business!

Read more
Company Summary
Agensi Pekerjaan Recruit Express Sdn Bhd
11-25 employees
Human Resources Management
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