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Jobs in Malaysia   »   Jobs in Cyberjaya   »   Business Management / Project / Planning jobs   »   Senior Executive, Technical Support (Business Support & Services)

Senior Executive, Technical Support (Business Support & Services)

Cyberjaya, Selangor, MY


Responsible to support (Tier 1) and assist the administration of systems in MFS to ensure availability and reliability of the systems to the internal and external users.
Drive and manage IT projects and automation initiatives for MFS consistent with Department goals and objectives



Administer and support systems to ensure system availability and reliability to the end users

  • Analyse, troubleshoot and resolve problems or issues in the system (tier 1) that occurs as a result of application issues or data errors from internal and external users;
  • Perform user acceptance test for any change request or system enhancements;
  • Supervise and coordinate response on requests from internal and external clients;
  • Analyse and produce quarterly expatriate services report from eXpats system and compile it for Quarterly Staff Briefing;
  • Report and escalate to management on any urgent matters

Supervise and execute IT projects and automation initiatives (such as Chatbot and Robotic Process Automation) to ensure successful completion of projects in a timely manner

  • Formulate implementation plan of a project to monitor and track progress;
  • Provide consultation on projects related to business process owner;
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders;
  • Prepare, manage and coordinate the procurement aspect of a project;
  • Coordinate and confer with business users to ascertain informational requirements, formulate plan outlining steps required to develop automated solutions from business process perspective;
  • Monitor project documents are complete, current, and stored appropriately.

Undertake Special projects and ad-hoc assignments

  • Undertake special projects and perform ad-hoc matters as and when required
  • Design and develop visuals i.e master slides, images etc for MFS accordance to the MDEC standard. Provided for reference only. Always consult current legislation in your jurisdiction to create policies and procedures for your organization. HR Council for the Nonprofit Sector
  • Providing support and expertise to ensure improvement initiatives are successfully executed to achieve objectives




  • 3 - 5 years working experience in related field
  • Graduate in Information Technology or related field.


Soft Skills:

  • Problem Solving Skills
  • Analytical Thinking
  • Presentation skills
  • Interpersonal skills
  • Communication skills

Technical Skills / Knowledge Specialization:

  • Multimedia Design
  • Reporting Skills
  • Related knowledge on selected BOGs and government regulations
  • Immigration Regulations
  • Project Management
  • Writing Skills and Reporting Skills


  • Flexible working hours
  • Casual dress code
  • Medical insurance
  • Optical and Dental
  • Annual Leave

Job Location
Cyberjaya, 63000 Selangor, Malaysia
Click to view the location on Google maps

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Company Overview

MDEC has driven significant digital transformation and adoption across the public and private sectors in Malaysia since our establishment in 1996. As the world moves rapidly into the Fourth Industrial Revolution (IR4.0), MDEC is ready and fully focused on leading Malaysia’s Digital Economy forward by accelerating:

Formulation of policies and coordination of agencies to enable success
Development of futureproof workforce to grow the Digital Economy ecosystem

Creation of global champions to increase contribution from the Digital Economy to GDP
MDEC will leverage our proven track record, industry credibility and experienced leadership to connect, catalyse and commercialise digital initiatives to advance a thriving and sustainable Digital Economy for the country, with diversity and inclusivity at its core.

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Company Summary
Malaysia Digital Economy Corporation (MDEC)
201-500 employees
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