- Manage large amounts of inbound and outbound calls in a timely manner.
- Determine customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Establish sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Previous experience in a customer support role.
- Good phone and verbal communication skills along with active listening.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
Perks & Benefits
- Allowance (travel stipends, transportation, etc.)
- Free snacks / Happy hours
- Regular team activities
- Medical insurance
- Personal development opportunities
Bukit Jelutong, Shah Alam, Selangor, Malaysia
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