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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Customer Service jobs   »   Client Service Executive

Client Service Executive

Malaysia
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Client Background: US MNC- one of the largest health service organizations with 60 million customer relationships across the world and support this with a worldwide staff of 30,000 employees.

Industry: Insurance Processing

Location: KL Sentral

Headcount: 1

Tenure: Permanent

Remuneration:

Responsibilities:
  • Work on a number of key accounts (2 or 3) in close cooperation with the responsible Client Manager (CM). Respond to day-to-day (internal and external) questions, coordinate solutions for escalations, gather benchmark information, identify optimizations, advise internal teams on client specific issues, participate in relevant internal meetings, prepare external meetings, provide or assist in reporting etc.
  • You independently manage a selection of (smaller) client accounts: focal point for client contacts, relationship management, renewal negotiations, contract management, analysis, etc.
  • You offer ad hoc support to the entire Sales and Client Management Team IO together with your colleagues in Antwerp and Kenya. Typical tasks here are: implementation of contracts, RFP's, client services, reporting, prepare communication campaigns.
  • You will take up a Subject Matter Expert role in a domain of expertise where you will take the lead on this topic.
Requirements:

  • You have a master degree or equivalent by experience
  • You have 2-5 years of experience in the insurance or administration industry
  • You have excellent knowledge of English. An additional local language is a plus-point.
  • You have excellent communication skills, written and verbal
  • You are sociable: correct, professional and at ease in contact with different stakeholders (individual insured, contact persons of the organisations, colleagues and persons in charge).
  • You are a team player.
  • You are looking for a professional experience in an international context, where you can fully use your skills;
  • Working under pressure is not an obstacle and you are not afraid to take ownership of a situation
  • You are always looking for solutions.
  • You are capable of prioritizing workloads in order to meet tight deadlines
  • You have some experience in collation of data and statistical analysis
  • A sound knowledge of Excel and Word are required. Experience with Access is a plus-point
Sub Specialization : Others;Any

Type of Employment : Permanent

Minimum Experience : 2 Years

Work Location : Kuala Lumpur

Salary Range : RM6,000 (depends on experience)
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