IT Support Engineer

YOUTH Friendly working environment
Office is situated NEXT to the MRT station

Responsibilities:-

• Provide prompt response via tickets, emails, calls, and any other available communication bridge made available to clients.
• Provide technical assistance to clients for products & services offered.
• Monitor on servers’ performances and respond to downtime alert triggered from monitoring tools.
• Troubleshoot on errors related to hosting related services
• Perform assigned scheduled task which include hosting migration service, related service application installation, backup and restoration service
• Coordinate and follow up on scheduled tasks

Qualifications:

• Possess strong knowledge and configuration skills on Linux Centos & Windows Server 2008/2012/2016 Operating Systems
• Possess intermediate background in managing Virtualization Environment specifically Vmware, Proxmox, Hyper-V and Openstack
• Possess intermediate background in managing Apache, NGINX, IIS
• Possess intermediate background in email system namely Exim & SmarterMail
• Possess strong understanding on the structure/workflow of the Web Hosting Service
• Possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in System Engineering, Information Technology (IT), Computer Science or any other relevant field.
• Proficient in both written and spoken English and Bahasa Malaysia; Mandarin language is an added advantage

Skills & Other Requirements:

• Must be willing to work on shift.
• Excellent problem-identifying & problem-solving skills
• Outstanding listening and attention to details skills
• Interpersonal & communication skills
• Adaptability skill & good time-management skills
• Fast learner & team player
• Positive attitude, and willingness to learn as training will be provided.

Perks & Benefits

• Central Location
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Personal development opportunities