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Jobs in Malaysia   »   Jobs in Petaling Jaya, Selangor   »   Customer Service jobs   »   Senior Client Service Executive

Senior Client Service Executive

Malaysia
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Senior Client Service Executive - 47404

Client Services and Sales - Malaysia Petaling Jaya, Selangor Darul Ehsan

Responsibilities:
  • Create and grow engagement/relationships across multiple functions within the client’s regional organization
  • Lead regional Retail Measurement reporting
  • Develop and deliver against a joint business plan designed in alignment with the client to answer the client’s business priorities
  • Drive client satisfaction by providing insights and actionable recommendations based on analysis of various data-sets
  • Manage the design and implementation of complex projects requiring cross-country and cross-functional coordination
  • Act as a client liaison with Nielsen country teams and Nielsen specialist teams to design solutions and drive successful implementations
  • Champion development of best-demonstrated practices within Nielsen and with the client
Requirements:
  • At least a Bachelor's Degree in Business.
  • At least 3 years' relevant market research experience, including client-facing consultative engagements.
  • Well-developed knowledge of the Consumer Packaged Goods (CPG) industry.
  • Preferably prior work experience with Nielsen data and solutions with an emphasis on retail measurement.
  • Prior knowledge or work experience in major Asia markets.
  • Active working knowledge of MS Office and preferably Advisor/Answers Desktop and Nielsen Insights Studio.
  • Demonstrated strength in analytics and logical reasoning, coupled with the ability to clearly explain analytical techniques to non-expert audiences.
  • Excellent interpersonal, communication and presentation skills - proven record of value-add presentations.
  • Proven leadership skills with an entrepreneurial “can-do” attitude and ability to positively influence outcomes.
  • Ability to function independently and manage multiple work streams at a time.
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ABOUT NIELSEN

We’re in tune with what the world is watching, buying, and everything in between. If you can think of it, we’re measuring it. We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what’s happening now and what’s coming next for our clients. Today’s data is tomorrow’s marketplace revelation.

We like to be in the middle of the action. That’s why you can find us at work in over 100 countries. From global industry leaders to small businesses, consumer goods to media companies, we work with them all. We’re bringing in data 24/7 and the possibilities are endless. See what’s next with us at Nielsen:

Job Type: Regular

Primary Location: Petaling Jaya,Selangor Darul Ehsan

Secondary Locations: , , ,

Travel: Yes, 10% of the Time
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