Develop an understanding of the Investor Relations industry and corporate job functions to facilitate the appropriate response to client needs Master the portfolio of products offered and supported by Corporate Account Management Provide day-to- day and strategic, reactive support to IHS Markit Customers Coach and mentor the Corporate team members in Cape Town, ensuring timely and high-quality service to both internal and external clients Provide leadership and build relationships across various internal teams Serve not only as the leader and mentor for the team, but also lead by example in building & maintaining strong customer relationships and providing top-quality client service, including calls, emails as well as WebEx training and support Carry out product education initiatives and training, including creating documentation and procedures and ensuring team knowledge of the content Collaborate with internal teams to develop and deliver marketing pieces Handle routine communication with management, internal teams, partners and clients via multiple channels Liaise with Product team regarding forthcoming enhancements and ensure the team is properly educated on new initiatives to drive seamless support Track employee performance and career development within the team, ensuring that all team members are attentive, engaged and carrying-out client services best practices at all times Collaborate with senior Management and other Team Leads to ensure the optimal experience for both IHS Markit’s clients and the employees within the team Monitor and review the status of ongoing campaigns and projects, and communicate effectively both internally and externally to keep all parties informed of any information that may have impact on the business result Utilize company CRM to maximizes the effectiveness of team efforts and produce internal reports Keep abreast of market & regulatory changes that may impact services provided to clients, as well as commercial developments within the market which may relate to services the group could be extended to cover IHS Markit is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or accommodation to use our website to apply to a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation will be considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process and only qualified candidates will receive consideration and follow-up. IHS Markit is proud to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law. We maintain a drug-free workplace and perform pre-employment drug testing. As a federal contractor in the United States, IHS Markit is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information regarding legal rights and protections in the United States, please click on the following links: Current Colleagues If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.