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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   F&B / Tourism / Hospitality jobs   »   Senior Sales Manager - Wholesale

Senior Sales Manager - Wholesale

Kuala Lumpur
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CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.

Partners with group/catering counterpart to effectively manage the business opportunity.

Responds to incoming group/catering opportunities for the property that are outside parameters of the .

Handles all opportunities if property does not participate in an EBC.

Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals.

Focuses efforts on group/catering accounts with significant potential sales revenue.

Develops effective group/catering sales plans and actions.

Designs, develops and sells creative catered events.

Maximizes revenue by upselling packages and creative food and beverage.

Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

Closes the best opportunities for each property based on market conditions and individual property needs.

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

 

Providing Exceptional Customer Service

Handles complex business with significant revenue potential as well as significant customer expectations.

Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.

Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

Provides excellent customer service in order to grow share of the account.

Executes brand’s Customer Service Standards and property’s Brand Standards.

Executes and supports the business Customer Service Standards and property’s Brand Standards.

Participates in and practices daily service basics of the brand.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.

Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

 

Building Successful Relationships

Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.

Manages and develops relationships with key internal and external stakeholders.

Uses sales resources and administrative/support staff.

Additional Responsibilities

Utilizes intranet for resources and information.

Conducts site inspections.

Creates contracts as required.

Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).


Perks & Benefits

  • Employee equity
  • Regular team activities
  • Medical insurance
  • Open culture
  • Personal development opportunities
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Company Overview

Desaru Coast is a premium integrated destination resort and one of Malaysia’s most anticipated new tourism developments creating a unique blend of globally renowned resorts and villas, a riverside dining haven, a conference center, two designer championship golf courses and a fun filled adventure waterpark.

Conveniently located in the hub of Desaru Coast, the 275 room The Westin Desaru Coast Resort brings forth an internationally recognized full service experience to this unique beachfront location. Our location on the southern tip of the Malay Peninsula means we are easily accessible from all parts of Malaysia via the Senai International Airport. As a part of a large scale integrated complex, featuring a myriad of leisure and conference facilities, our resort is a versatile coastal destination where people can connect to relax, energize and create happy memories.

Let us take care of you with a selection of restaurants and bars; Business center, Westin Kids Club, Spa, lobby internet services and a full range of concierge services. To supplement our 190 sq.mt of meeting spaces, our fully integrated resort provides access to a convention center with more than 909 sq.mt of meeting and banquet space that can be transformed for an event of any size.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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Company Summary
Desaru Corniche Hotel Sdn Bhd
westin.com/desaru
201-500 employees
Hotel / Hospitality
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