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Jobs in Malaysia   »   Jobs in Malacca   »   Customer Service jobs   »   Customer Service Executive

Customer Service Executive


Job Purpose

  • Provide full support to Sales & Marketing teams.
  • To coordinate and liaise closely with internal and external customers.
  • Ensure work communication and workflow is cascaded from the customer to the respective department involved (Sales, Planning, Production and Warehouse & Logistic).
  • Administrative duties assigned from time to time.
  • To assist Sales & Marketing Manager on monitoring of CS team
  • Assist CS executive in daily tasks. 


Job Responsibilities:

  • To ensure that customers are provided high levels of service in response to their enquiries and requests for information.
  • To ensure the timely, accurate and effective processing of quotations, sales orders, purchase orders and other customer related requests through the sales office, to enable their timely and accurate fulfilment.
  • To monitor deliveries from production, logistic and other third party suppliers, expediting improved deliveries where required, to ensure customer requirements are satisfied.
  • Review and prepare customer inquiries-PO, RFQ,  & all sales related documents .
  • To receive customer PO from various mode: fax, email and web.
  • Work with sales personnel in monitoring customers credit terms and effective debt             collection
  • Create SOP (Sales order processing) & flow to production planner.
  • Sample arrangement and price revision.
  • Advice and negotiate with customer on delivery date, qty & others.
  • To handle problem/issues related to customer inquiry.
  • Follow up with customer on long aging WIP, FG & PO.
  • Visit customer to maintain as good customer relationship.


Job Requirements:

  • Related Degree in Business studies, Sales& Marketing or equivalent.
  • Min 5 years experience in Customer Service, Sales Marketing related experience
  • Out going, action oriented, able to speak with customer
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Company Overview

Lam Chong Group has been pioneering recycling business in Malaysia since 1989, provides end to end Total Waste Management Services ranging from recycling of metal, E-waste, waste disposal services, plastic, carton boxes, sub-contracting business, Bio-Tech and Solutions. We had processed over 23000 ton yearly of Total Scrap and also become an outstanding recycler in Malaysia.

Company Summary
Lam Chong Group
51-100 employees
Renewables & Environment
Follow Lam Chong Group

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