Advanced Search

Your Browser is Not Supported

To ensure jobstore run smoothly, please use the latest version of the following supported browsers:

Jobs in Malaysia   »   Jobs in Malacca   »   Customer Service jobs   »   Customer Service Executive

Customer Service Executive

Apply To This Position

Job Purpose

  • Provide full support to Sales & Marketing teams.
  • To coordinate and liaise closely with internal and external customers.
  • Ensure work communication and workflow is cascaded from the customer to the respective department involved (Sales, Planning, Production and Warehouse & Logistic).
  • Administrative duties assigned from time to time.
  • To assist Sales & Marketing Manager on monitoring of CS team
  • Assist CS executive in daily tasks. 


Job Responsibilities:

  • To ensure that customers are provided high levels of service in response to their enquiries and requests for information.
  • To ensure the timely, accurate and effective processing of quotations, sales orders, purchase orders and other customer related requests through the sales office, to enable their timely and accurate fulfilment.
  • To monitor deliveries from production, logistic and other third party suppliers, expediting improved deliveries where required, to ensure customer requirements are satisfied.
  • Review and prepare customer inquiries-PO, RFQ,  & all sales related documents .
  • To receive customer PO from various mode: fax, email and web.
  • Work with sales personnel in monitoring customers credit terms and effective debt             collection
  • Create SOP (Sales order processing) & flow to production planner.
  • Sample arrangement and price revision.
  • Advice and negotiate with customer on delivery date, qty & others.
  • To handle problem/issues related to customer inquiry.
  • Follow up with customer on long aging WIP, FG & PO.
  • Visit customer to maintain as good customer relationship.


Job Requirements:

  • Related Degree in Business studies, Sales& Marketing or equivalent.
  • Min 5 years experience in Customer Service, Sales Marketing related experience
  • Out going, action oriented, able to speak with customer
Apply To This Position

Save for Later

Sharing is Caring

Know others who would be interested in this job?

Company Overview

Lam Chong Group has been pioneering recycling business in Malaysia since 1989, provides end to end Total Waste Management Services ranging from recycling of metal, E-waste, waste disposal services, plastic, carton boxes, sub-contracting business, Bio-Tech and Solutions. We had processed over 23000 ton yearly of Total Scrap and also become an outstanding recycler in Malaysia.

Read more
Company Summary
Lam Chong Group
51-100 employees
Renewables & Environment
Follow Lam Chong Group
Job Openings
Total 2 jobs
Senior Chemist