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Jobs in Malaysia   »   Jobs in Petaling Jaya, Selangor   »   Customer Service jobs   »   Regional Service Manager Petaling Jaya, Selangor, Malaysia, Research Microscopy Solutions, 13/08/2019

Regional Service Manager Petaling Jaya, Selangor, Malaysia, Research Microscopy Solutions, 13/08/2019

This role provides technical support and training to RoA authorized distributors/dealers and agents service teams in testing & commissioning, general maintenance and troubleshooting skills for York HVAC products so that they will be self- sufficient to handle the basic aftersales support representing Johnson Controls in their respective countries. It will also act as the linkage between factories and distributors/dealers and service agents for the related technical support of the York HVAC product for countries covered under RoA as well as provides on the job coaching as well as plan, develop and conduct training programs based on the various distributors/dealers and agents' service team needs.

How you will do it

Provide technical advice and guidance on all technical issues for York HVAC equipment for RoA.

Attend to operational calls when required for the RoA countries to support testing and commissioning, PSA, L&M, retrofit, etc.

Work with the local RoA service operations team on trouble-shooting and problem resolution including hands-on involvement where needed.

Understand the HVAC training needs in the RoA countries/branches.

Ensure training programs are developed, implemented, evaluated and revised as needed. This also includes liaising with the various JCI Learning & Development departments to help maximize the development of training materials.

Conduct classroom training, on-the-job training and coaching of service technicians.

Help identify maintenance opportunities for the dealers/agents to improve spare parts sales.

Supervises subordinates, if any, and shared resources where allocated.

Ensure the service technicians in the RoA countries have the required technical information to successfully work on the York HVAC equipment.

Accountable for spare parts sales growth

What we look for

University Degree in Engineering or Technology or related degree

Strong knowledge of Refrigeration and HVAC business and at least 10 years of experience in the industry
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