Your Browser is Not Supported

To ensure jobstore run smoothly, please use the latest version of the following supported browsers:

Jobs in Malaysia   »   Jobs in Petaling Jaya, Selangor   »   Customer Service jobs   »   Assistant Manager, Operations Support - System & Method

Assistant Manager, Operations Support - System & Method

Mondelēz International, Inc. empowers people to snack right in over 160 countries around the world. We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 90,000+ colleagues around the world are key to the success of our business. Great people and great brands. That’s who we are.

Join us on our mission to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Managing Business most important sales tools and system for operational needs in Traditional Trade channel. Main task is to operate business Distributions Management System and provide L1 system support to customers as in maintaining business partnership management. On top of that with major and minor system master data maintenance such as Pricing, SKU update, Retailer update, Outlet update, Bulletin, Promotion and troubleshooting system issue from internal and external stakeholders. Managing and prioritizing all above task with others function as CPA, total Malaysia Sales team & total distributor back office PIC.

Some of the key accountabilities for this role will include (but are not limited to)

Responsible encoding monthly Trade deal bulletin and accuracy in Distributor Management System (DMS) and disputes management within the agreed timeline. Maintaining any new Product code and new Pricing master data.

Conduct training on DMS to Distributor’s admin team for any new system enhancement or new feature of deployment. And work closely with system technical team (L2) to remove any system barriers in a way to ensure user able to transact in the system smoothly.

Responsible for all system related tagging at retailer level accurately, that enabling the other function to perform relevant data analysis through the BI system.

L1 of system support for all key distributors and internal stakeholders (Nationwide). And conduct any troubleshooting for any system bug fix.

Support Sales Force Effectiveness Manager in consolidating data from DMS and to perform thorough analysis of sales figures to identify any possibility of error or disputes that has brought forth concerns for operation efficiencies.

Support sales team by generating reports on daily sales, sales fundamentals, execution, Inventory, etc. on a daily/weekly/monthly basis.

Maintain and create system manual or standard operating procedures for the use of refresher training with external stakeholders or induction within internal stakeholders.

Recommend and discussed with system vendor for any needs of system enhancement that could bring improvement into daily operations.

Use PO system (Coupa) to create non-inventory PO and ensure on time "Goods Receipts" once invoice has received. And perform any duties as per request by the superior.


Education, Knowledge, Experience

Degree in Business, Sales, Marketing or equivalent.

Strong analytical skills and critical thinking

Advanced level of Excel Skills

High level of business acumen and awareness of the FMCG business

Ability to work effectively and influence across multiple functions and levels.

Resilience and positive attitude

1 to 2 years in a sales operation role or equivalent

Highly experienced in managing the DMS (Distributor Management System) or equivalent

Experienced in Supply Chain management will be added advantages
✱   This job post has expired   ✱

Sharing is Caring

Know others who would be interested in this job?