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Jobs in Malaysia   »   Jobs in Sungai Puloh, Klang   »   Engineering jobs   »   Service Engineer

Service Engineer


Job Summary:

Responsible for the installation, commisioning, maintenance and servicing of equipment and associated equipement. You will be responsible for leading projects and therefore must have had experience in man management and leadership. The individual must be customer focused at all times, must be prepared to work within and as part of a team, be able to interact with colleagues, management at all levels, clients and other trades in a professional and tactful manner, and in doing so present a positive image of the Company.


Key Tasks and Responsibilities:

  • Respond at site to customer complaints; support customers, develop and maintain relations with customers, offer customer trainings for the products.
  • Monitors performance of the product; maintains product manuals; provides customer with regular reports and feedback on their service requests.
  • Report common complaints of customers to top management in order to address the situation for future reference.
  • Respond and support to in-house (Sales, Admin, Service and Operations).
  • Install, commission, maintain equipment, analyse, inspect, repair and review findings to determine the solution to the problem that the customer demands.
  • Make recommendations to customers including managers, engineers, technicians, etc; and offers feedback on product development, features and functions.
  • Maintain, service, evaluate and resolve problems of customers associated with equipment or technical related services.
  • Provide supervisory and technical support to colleagues and communicate with staff at all levels.
  • Ensure that guidelines and standards of work expected by PSR are understood and met.
  • Ensure that follow-up work requirements are referred back to the appropriate staff within PSR to enable necessary action and recommendations to customers.
  • Maintain a professional and manner at all times, consisten with client and company expectations, and in doing so help to promote the image os the Company.
  • Set a good example to colleagues by observing all company rules and regulations, complying with all site regulations, and safeguarding Company property.
  • Set a good example to colleagues by completing all necessary Company documentation,punctually and in accordance with any guidelines or schedules issued (including times Sheets, Staff Expense Claims, site reports, etc.).
  • Attend all training courses and meetings as required by PSR and oversee development of colleagues.
  • Provide support and co-operation to the management and to colleagues, and be prepared and willing to help and contribute to the success of the Company at all times.
  • Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment.
  • Ability to accept multitasks, ad-hoc and other business assigned by the management as and when required and deemed necessary.

Perks & Benefits

  • Incentive
  • Petrol allowance
  • Travelling allowance
  • Medical
  • Insurance
  • Performance Base Bonus
  • EPF
✱   This job post has expired   ✱
Company Overview

Proactive Strategic Reliability Sdn Bhd (783981-A) is an equal Opportunity employer.We offer committed people a great deal of space for personal development with individual career opportunities because we believe human capital is derived over time, experience and knowledge.

Our company structure provides a real sense of belonging. Regardless of your level, we are interested in your personal career growth and development. Once we learn about your career goals, we can assist you in identifying strategies that will help you realize your vision.In our annual appraisal performance, we discuss your personal development possibilities.We provide opportunities for career advancement within the company with us and lifelong learning opportunities.

Everyone is treated like a family in our working environment and most importantly, we promote and practice work-life balance as we believe private hours after official working hours are as important as working hours which will allow our employees to always be in high spirit.

Along with a competitive salary and other generous benefits, it really does make sense to consider a future with us.

To become and remain the leading proactive & strategic reliability focus company in fluid Filtration, separation, dehydration, purification, heat exchange and lubrication development .

Provide clients with distinctive and unparalleled products quality & customer service solutions in all aspects of our business to gain the respect and trust of our clients, suppliers and partner vendors. High performance and cost effective products, knowledge-based technical support & consulting support will be an integral part of our business.

Product & Services
Proactive Strategic Reliability Sdn Bhd ( PSR ) are proactive & reliability-focused company providing strategic solutions for more effective and improve design, operations and maintenance to assess root causes and shortcomings in air, gas, liquid and oil filtration, separation, dehydration, purification & heat exchange.

Proactive Strategic Reliability Sdn Bhd ( PSR ) provides our customers with high performance & cost effective, distinctive and unparalleled products quality to gain respect and trust of our clients, suppliers and partner vendors

We offer a complete line of filters, strainers, coalescers, purifiers, oil conditioners, transformer oil purification & regeneration systems specializing in standard and highly engineered products with technical support & consulting solutions.

We serve major Power Utilities, Refineries up-stream & downstream, Petrochemicals,Marine Industry, Paper Industry, Cement Plants, Steel Plants, Plastic Injection Moulding Industry, Engineering Companies, Trading House, etc.



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Company Summary
Proactive Strategic Reliability Sdn Bhd
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