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Jobs in Malaysia   »   Jobs in Klang Valley Area   »   Store Manager

Store Manager

Malaysia

DEPARTMENT : RIMOWA

REPORT TO : Assistant Retail Manager/Retail Manager/Managing Director 

PRIMARY OBJECTIVE : 

To achieve RIMOWA sales targets via:

  • Ensuring that team members implement effective selling techniques, client care service and provide top level customer service, through assessments and coaching
  • Ensuring all store operations are carried out with maximum effectiveness & efficiency
  • Daily inspection & reporting of store maintenance required
  • Providing feedback & ideas to management

JOB DUTIES & RESPONSIBILITIES :

1. Sales

  • Achieve Store Sales Targets
  • All team members to achieve individual targets
  • Ensuring minimum sign-up rate of 50% amongst local residents for EDM base
  • Providing timely feedback on business, store operations & team performance

2. Client Care

  • Ensuring all team members contribute to client care service
  • Daily checks/identification of potential service failures & the necessary solutions
  • Ensuring timely follow up for client repair cases
  • Daily checks to ensure store has sufficient spare parts

3. Operations

  • Overall in-charge of Roster planning & shift covers/OT where required
  • Daily inspection of store maintenance, operational requirements & necessary follow up
  • Daily check on stock card accuracy
  • Plan priority list for customers waiting for stock to arrive & reservations list
  • Ensure daily 100% report accuracy
  • Ensure daily 100% money handling accuracy
  • Ensure housekeeping successfully completed & VM maintained
  • Ensuring store has the optimal stock holding
  • Daily follow up on telephone/email enquires & missed calls

4. Leadership

  • Maximum of 5 mins lateness per month
  • Reporting & Assistance with solving team issues
  • Ensuring all communication is received and carried out by team
  • Collecting feedback from team
  • Equitable distribution of all required business tasks
  • Constant assessment and coaching of team members for both customer service, sales related and non-sales tasks/processes
  • Full review of operational/service failures and the necessary coaching
  • Motivating team by sharing positive team actions/best practices
  • In-charge of fortnightly 360 audit of store performance and subsequent review with Brand management

KEY PERFORMANCE INDICATORS : 

1. Achievement of Store Sales Target - 50%

2. Effective management of client care service and no customer complaints for entire store - 15%

3. Effective leadership, coaching & review with brand management, to ensure top level service delivery, no customer complaints, and a strong team spirit - 15%

4. Diligent store operations & people management to ensure successful completion of daily tasks - 10%

5. Qualitative (This is fixed) - 10%

(a)Participation/Communication

(b)Teamwork

(c)Overall work productivity

Engage with colleagues to build team & communication towards improving productivity for the company which includes punctuality at work

Perks & Benefits

  • Commission and bonus
  • Nearby public transport
  • Central location
  • Company trips
  • Medical insurance
  • Open culture
  • Personal development opportunities
✱   This job post has expired   ✱
Company Overview

Ram Pacific Distribution Sdn. Bhd. is based in Malaysia, with the head office in Kuala Lumpur. It was incorporated on November 26, 1999.

Company Summary
Ram Pacific Distribution Sdn Bhd
51-100 employees
Retail / Merchandise

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