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Jobs in Malaysia   »   Jobs in Cyberjaya   »   Information Technology jobs   »   Cloud & Data Centre (DC) Services Manager

Cloud & Data Centre (DC) Services Manager

Cyberjaya, MY

JOB PURPOSE

This role is primarily responsible to implement and enforce hybrid Cloud & DC strategies, policies and processes; managing the hybrid Cloud & DC outsourcing services and providers as well as manage the implementation of integrated and efficient IT programs, systems, infrastructure and support services to ensure business operational excellence.

DUTIES AND RESPONSIBILITIES

Develop and manage the hybrid Cloud & DC operational strategies and drive business operational productivity improvement through integrated & efficient IT programs and systems

  • Assist to develop, update and review the hybrid Cloud & DC Strategic Plan in relation to IT Operations and to define the way forward to improve on technology adoption in the organization to achieve excellence IT operation delivery and support
  • Assist to develop and manage the Annual hybrid Cloud & DC Operational Plan by defining the IT tactical plan that in line with the organization long term strategic direction
  • Assist to formulate and manage the hybrid Cloud & DC strategies and governance plan to ensure proper management of the ITO that reflects MDEC’s stakeholder interest to derive the most value in IT usage


Implement and manage innovative management practices to improve hybrid Cloud & DC Services Business Unit effectiveness and enhance performance 

  • Assist to formulate and improvise hybrid Cloud & DC Policies and Processes by incorporating best practices, lesson learnt and expert feedback
  • Formulate and implement hybrid Cloud & DC Service Delivery best practices by deploying and maintaining the ITIL framework
  • Continuously solicit improve methods to enhance the efficiency and effectiveness in the management of hybrid Cloud & DC by conducting research, POC and dialogue with key industry player to enhance knowledge and skill
  • Establish and implement hybrid Cloud & DC system recovery plan and program for business continuity in the event of major disaster and system damages


Manage the hybrid Cloud & DC managed services & providers and provide user support programs to improve customer service management capabilities 

  • Assist in formulating and managing the hybrid Cloud & DC managed services strategies and governance to ensure proper management of Cloud managed services that reflects MDEC’s stakeholder interest to drive the most value of IT
  • Develop and finalize the SLA and ensure hybrid Cloud & DC managed services is rendered in the most efficient and optimize manner to achieve the intended SLA
  • Lead and develop proactive hybrid Cloud & DC managed services and Service Delivery Improvement and optimize the resource usage to gain the most efficient result
  • Manage and monitor the hybrid Cloud & DC managed services provider performance and be result-oriented to achieve the MDEC’s goals and objectives
  • Manage the hybrid Cloud & DC managed services contract and negotiate for better SLA, scope of work and pricing to enhance and create higher value add for MDEC
  • Develop and manage the hybrid Cloud & DC managed services Cost and perform cost benefit analysis to ascertain optimize value for money
  • Lead and manage the Annual Customer Satisfaction Survey and finalize the outcome to recommend ways to improve customer services


Ensure integrity, availability and confidentiality of IT (hybrid Cloud & DC) systems

  • Establish a continuous monitoring program to manage the risks to each IT system, consistent with the magnitude of harm that could result from the loss, misuse, or unauthorized access to or modification of the information in the system
  • Conduct risk management, vulnerability, and system assessments, security plan updates in compliance with IT Security Policy
  • Plan IT Security Awareness program for the organization
  • Assist in formulating, review and update of IT security policy and processes.
  • Manage activities to close security audit findings and incidents


Provide IT advisory for key organizational ICT projects and act as committee member in several internal and external ICT committees. 

  • Consult and conduct Technical Evaluation for IT Projects by Other Departments
  • Consult and provide IT Assistance and Technical Advisory for MDEC related IT Programs  by Various Departments in MDEC

Fixed Allowance for managerial level (petrol & car allowances)
Flex-time, Flex-place, Flex-benefit
Education support
Casual dress code
Medical coverage
Dental & Optical
Annual leave
Free parking

✱   This job post has expired   ✱
Company Summary
Malaysia Digital Economy Corporation (MDEC)
www.mdec.my
201-500 employees
Others
Follow Malaysia Digital Economy Corporation (MDEC)
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