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Jobs in Malaysia   »   Jobs in Johor   »   Customer Service jobs   »   Customer Service Executive

Customer Service Executive

Johor , MY

Job Responsibilities:

  • Handle our existing and new customers feedback
  • Report daily on customers database
  • Handle requests from customer regarding enquiry or complaints via  available channels
  • Keeping up-to-date on records of customer interactions.
  • Provide accurate, valid and complete information through the right methods
  • Manage customers expectations and handle customer complaints by provide an appropriate solution with proper follow up.
  • Liaise with appropriate departments (Support, Account Managers, Development) to resolve issues brought up by customers. Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback for better efficiency.
  • Communicates scheduled maintenance operations over production environments, updating the customer of status as per SLA.
  • Follows up the resolution of escalated incidents and requests, working with other departments to keep the customer updated.
  • Commits to the department's mission, vision, value and yearly objectives.


Job Requirements: 

  • Proven excellent customer service skills. Strong verbal and written communication and interpersonal skills.
  • Fresh graduates/Entry level applicants are encouraged to apply.
  • Experience in Customer Service/Call Centre would be an added advantage
  • Advanced verbal and written English and Bahasa Malaysia
✱   This job post has expired   ✱
Company Overview

Pro Direct Sdn Bhd is proud to be the Malaysian affiliate of Innovage International Inc., the fastest growing network of wholesale distributors worldwide. Pro Direct Sdn Bhd has grown in strength with over ten thousand offices in more than 100 countries since 1981, it is not until the early 1990s that saw our expansion taking growth in Asia, namely in Singapore, Malaysia, Thailand, Indonesia, Brunei and the Philippines. From our single office right here in Kuala Lumpur back in 1993, we have grown into having 15 offices throughout Malaysia all strategically placed in major cities located from as far north as Butterworth right down to Johor Bahru in Peninsular Malaysia, and all the way to Kota Kinabalu in Sabah, East Malaysia. We have firmly maintained our commitment to spread value-for-money products and services to the entire nation; even to the grassroots communities of Malaysia. Our reach throughout the country is both intense and ever-expanding. Our main strength lies in our motivated and vibrant distribution team and also our massive selection of attractive and desirable products and services.

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Company Summary
Pro Direct Sdn Bhd
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