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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Information Technology jobs   »   Program Manager

Program Manager

Kuala Lumpur, MY

WHAT WE WILL OFFER YOU!

  1. An open friendly environment with a skill people who love what they do!
  2. Good leadership to support your work performance.
  3. Work life balance!
  4. Chance to work with people from different countries and background.
  5. Performance-based incentive.
  6. Other benefits.

WHAT YOU WILL DO:

In general you will be managing (analyze, plan, organize, control) all projects assigned, maintaining a high level of customer satisfaction, while managing resources efficiently looking for achieve financial objectives and achieve goals defined with the client.

Specific functions:

  1. Manage the customer expectations and maintain constant communication with all key customer stakeholders.
  2. Plan, manage and control the campaign/project that you assign too.
  3. Perform analysis and reporting closure for assigned projects and submit the results, both operationally and financially.
  4. Ensure the timely billing of projects and follow-up on their collection.
  5. Work with the Delivery Director to implement and monitor processes related with the projects in charge.
  6. Working in conjunction with Human Resources (HR) in the definition and follow-up of the career plan, certifications required, and periodic evaluations of the staff in charge.
  7. Execute periodical performance evaluation for team members and provide them personal feedback.
  8. Work with HR for hiring resources and for managing training, salary and bonuses or any other HR issues related to the current staff.
  9. Validate reports with news and absences for staff in charge and present them to payroll area.
  10. Report daily work activities performed using the tool provided by the company for that purpose
  11. Complying with the code of conduct, rules and policy of the company.
  12. Performing tasks assigned by immediate superior related to the nature of his/her charge.

ARE YOU THE ONE WE ARE LOOKING FOR?

  1. Degree in Computers Science, Business Administration, Marketing, Engineering or Other.
  2. VERY FLUENT IN ENGLISH & BAHASA (speak, write & read).
  3. Behavioral Competencies : Highly self-motivated, Details oriented, Adaptability, Learning ability, Written and oral communication skills, Continuous improvement, Stress tolerance, Teamwork, Quality of work, Results orientation and Perseverance.
  4. Minimum 3 years experience in Sales/Customer Service/Account Management.
  5. Minimum 3 years working experience in IT Industry.
  6. Experience in CRM tool is preferred.
  7. Experience in dealing with clients.
  8. Proven track record in managing customers and meeting KPIs.

Perks & Benefits

  • Commission and bonus
  • Allowance (travel stipends, transportation, etc.)
  • Nearby public transport
  • Flexible working hours
  • Casual dress code
  • Medical insurance
  • Open culture
✱   This job post has expired   ✱
Company Overview

Echez Solutions developed a unique methodology to help companies to reduce their software licensing, maintenance and help with License Administration and Software Compliance. Software Compliance Marketing Sales demand generation, cycle time reduction, conversion rate increase, channel integration. Business intelligent on program performance. Operational burden reduction. Structured and specialized compliance contact center.

Company Summary
Echez Solutions Sdn Bhd
e-chez.com/
51-100 employees
Call Center
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