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Jobs in Malaysia   »   Jobs in KL Gateway Suez Mall, Bangsar South Kerinchi, Kuala Lumpur   »   Customer Service jobs   »   Contact Centre Specialist -Inbound Call

Contact Centre Specialist -Inbound Call

KL Gateway Suez Mall, Bangsar South Kerinchi, Kuala Lumpur
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Responsibilities:

  • Manage Global Customer inbound calls in a timely manner.
  • Follow communication 'scripts'/email template when handling different enquiries.
  • Determine customers' needs, clarify information, and provide solutions and/or alternatives.
  • Handling custumer's calls, email, chatbot and social medial communication. 
  • Establish sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Meeting KPI/SOP set in delivery Quality Customer Service indicators.

 

Requirements:

  • Previous experience in a customer support role in hospitality indusry is prefered.
  • Good communication skills of English and/with Mandarin and Cantonese is prefered.
  • Familiarity with CRM systems and practices.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-tasking set priorities and manage time effectively.

Perks & Benefits

  • Annual Bonus
  • Allowance ( Night Shift/Language Mandarin and Cantonese)
  • Nearby public transport LRT Station connecting link bridge to Office, KL Gateway Station.
  • Free Refresment.
  • Regular team activities
  • Medical insurance
  • Work visa sponsorship
  • Personal leave
  • Sabbatical leave
  • Open culture
  • Personal development opportunities
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Company Overview

Link-Edge Asia is a Malaysian owned contact centre operating from a state-of-the-art facility located in the heart of Kuala Lumpur, Malaysia's business district. Link-Edge Asia deploys its manpower expertise and best practices to enhance your business performance.

Link-Edge Asia has the capacity to expand quickly to meet your requirements. We offer and provide a variety of business solutions to enable you to derive the best results with an acceptable bottom line.

All our dedicated employees are driven towards one mission - your satisfaction and your profitability.

Contact us and let us show you what our true corporate partnership spirit can do for you, your company and your bottom line!

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Company Summary
Link-Edge Asia Sdn Bhd
101-200 employees
Call Center
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