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Jobs in Malaysia   »   Jobs in Johor Bahru and Kuala Lumpur   »   Information Technology jobs   »   System Support Engineer

System Support Engineer

Johor Bahru and Kuala Lumpur
  • Candidate must possess at least Primary /Secondary School /SPM /"O" Level in Engineering

  • (Computer/Telecommunication) or equivalent.

  • Required language(s): Bahasa Malaysia, English.

  • At least 1 Year(s) of working experience in the related field is required for this position.

  • Required Skill(s): Knowledge in computer hardware /software /networking, Problem solving and hands on trouble shooting skill, Basic knowledge of SQL.

  • Preferably Junior Executive specialized in IT/Computer - Network/ System/ Database Admin or equivalent.

  • Able to communicate in Mandarin will be an advantage

Responsibilities:

  • Reporting to Manager, this Technical Support Engineer will provide technical support services such as installation, troubleshooting & product training to enduser customers (such as Software Training, Hardware Repairing, Software/Hardware/Network Troubleshooting etc)
  • Handle routine preventive maintenance on-site at customer's offices & outlets.
  • Handle Technical Support hotline calls and liaise with customers as and when needed.
  • Recommend changes or give constructive feedback and suggestions such as ways to reduce the cost of installing, training time and maintaining the equipment.

Perks & Benefits

  • Employee equity
  • Commission and bonus
  • Allowance (travel stipends, transportation, etc.)
  • Free snacks / Happy hours
  • Company trips
  • Medical insurance
  • Open culture
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Company Overview

Raptor has been serving the hospitality market in Asia for over a decade. Raptor’s HQ is located in Singapore. Raptor, owns the Intellectual Property Rights (“IPR”) of Raptor POS System for hospitality sector which includes Point of Sales solution, PDA solution, Inventory solution, Membership, and CRM programs. Raptor is the leading provider for hospitality systems in Singapore. Our primary markets are in Singapore, Indonesia, Malaysia, Thailand, Philippines, Mauritius, Australia, and New Zealand. Raptor is constantly being improved with more capabilities and features, in order to continue to be the market leader; we continuously invest into research & development. Raptor has a full suite of in-house capabilities comprising marketing; consultants; system analysts; programmers and engineers; led by a strong and highly experienced management team.

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Company Summary
Raptor Malaysia Sdn Bhd
www.raptorpos.com
11-25 employees
Computer / IT (Software)
Like Raptor Malaysia Sdn Bhd