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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Customer Service jobs   »   Customer Service Officer (客户服务员)

Customer Service Officer (客户服务员)

Kuala Lumpur

Responsibilities:

  • Resolve and process all customers' enquiries and requests in a professional manner
  • Responsible to take incoming telephone enquiries on products, services and other related enquiries promptly and to continuously deliver exceptional customer service experience through ownership and resolution of issues.
  • Respond to customers' request and complaints efficiently and in a timely manner.
  • Assist customers through various delivery channels (via phone ,email , online chat) to meet or exceed customers objectives
  • Identifying customers' needs, clarify information, research every issue and providing solutions
  • Deliver excellent quality service to our customers to achieve total customer satisfaction
  • To work as a part of a team, meeting individual, team and department objectives 
  • Contributes to team effort by accomplishing related results as needed.
  • Any ad-hoc tasks assigned by Management


Requirement:

  • Posses at least Diploma in any field 
  • Candidate with minimum 1-2 years as a customer service agent at a call centre environment is added advantage
  • Highly self-motivated, energetic with a positive attitude Excellent written and verbal communication skills
  • Required language(s): Bahasa Malaysia, English, Chinese
  • Must able to speak/write Chinese
  • Customer focused with excellent problem-solving skills, the ability to work with a positive attitude & excel under pressure.
  • Pleasant personality, matured, independent, committed and with good work ethics.
  • Must be computer literate and proficient in MS Office application.
  • At least 1 Year(s) of working experience in the related field is required for this position.

 


工作职责:

  • 以专业的方式解决和处理所有客户的询问和要求
  • 负责及时接听产品、服务及其他相关查询的电话,并通过所有权和解决问题,持续提供卓越的客户服务体验。
  • 提供高效率和及时地回应客户的要求和投诉。
  • 通过各种付款渠道(通过电话、电子邮件、在线聊天)协助客户达到或超过销售目标
  • 识别客户需求,澄清信息,研究每个问题并提供解决方案
  • 为客户提供优质的服务,实现客户的全面满意
  • 作为团队的一员,实现个人、团队和部门目标
  • 根据需要完成相关结果,从而有助于团队工作。
  • 执行管理层分配的任何临时任务

 

工作需求:

  • 拥有至少获得任何领域的文凭
  • 曾在客户咨询中心担任客户服务代理至少 1-2 年的应聘者增加了优势
  • 拥有自我激励,精力充沛,态度积极 优秀的书面和口头沟通能力
  • 必用语言: 马来文, 英语, 和华语
  • 必须能说流畅的中文和写简体中文字
  • 以客户为主要的考量,具有出色的解决问题能力,能够以积极的态度工作并,在压力下表现出色的成绩。
  • 性格愉快,成熟、独立、敬业,具有良好的职业道德。
  • 必须精通电脑并精通 MS Office 应用程序。
  • 需要至少1年相关工作经验。

Perks & Benefits

  • Commission and bonus
  • Allowance (travel stipends, transportation, etc.)
  • Nearby public transport
  • Casual dress code
  • Personal leave
  • Open culture
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Company Overview

在2009年建立了ezbuy,新加坡第一家也是最大最完善的网上专业代购平台。竭诚为居住在新加坡和马来西亚的各位朋友代购国外(中国&台湾&美国)的商品,并解决您跨国购物付款检查货物运输海关等系列问题。

ezbuy自推出以来就受到了广泛的关注。推出不久,在2011年1月,U频道新闻报道了新加坡居民从淘宝购物的热潮,并且详细介绍了ezbuy之后,淘宝代购逐渐成为一种被新马居民广泛接受的新兴购物方式。ezbuy也得到了更多的支持,拥有更广阔的客服群,从不满20岁的高中生到60多岁的叔叔阿姨们,从华人到马来,印度朋友,甚至欧美的客户朋友们。ezbuy秉持着以客户为本的服务理念,不断创新拓展服务内容,力求不论从深度和广度上都能够为客户提供更便利的服务,帮客户购买到物美价廉的商品。随着全球第一的代购iphone app在2012年7月的诞生,我们把网络代购的模式从电脑端拓展到移动手机终端,使这样的购物习惯渗透到客户生活中的任何时刻任何地点。随后,i周刊,海峡时报(Straits Times),The New Paper都相继采访报导了ezbuy带来的新兴购物体验。

在2012年,ezbuy马来西亚分公司正式成立 Ching International Service (Malaysia) SDN.BHD (1046039-K). 我们在Sunway Velocity 的客服中心及取货点也正式开始运营,以更好的服务马来西亚客户。

CHING INTERNATIONAL SERVICE (M) SDN BHD  is a dedicated provider of professional online shopping services. Founded in 2010 by a group of aspiring entrepreneurs, ezbuy quickly rose to become Singapore first and largest overseas shopping platform. Introduced by Channel 8 news, Channel U Money Week, Straits Times and many other national media, 65daigou and its service become more recognized and popular.

As of today, we provide shopping service from China, Taiwan, USA for more than 500,000 Singaporeans, 50,000 Malaysians, Australians and Thai people.We strive towards service excellence while keep our focus more on local demands so as to develop new services that better suit our customers.We will expand our service to more countries.

When global network connects anyone to anything via internet, we acquire and transport anything to everyone that we serve. Technology makes life easier, service brings more comforts, we leverage on technology and dedicated to provide better service, ultimately, we hope, we create better lifestyle, simple and convenient.

 

OUR MISSION
Creating more convenient lifestyle to people in small and medium sized countries.

OUR VISION
A 3 Billion Company: We let customers save USD 1 Billion, We help sellers earn USD 1 Billion more, We share USD 1 Billion among our employees.

OUR VALUE
Customer-Oriented; Result-Focused

OUR PRACTICE
Love; Humbleness; Passion; Efficiency


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Company Summary
Ching International Service (M) Sdn Bhd
https://ezbuy.my/
501-1000 employees
Advertising / Marketing / PR
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