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Jobs in Malaysia   »   Jobs in Bukit Raja, Klang   »   Engineering jobs   »   Service Manager

Service Manager



  • To promote and sell after-sales services and to lead service teams to achieve sales budgets with required sales margin and company service excellence with well trained staffs.
  • To develop sales tactical moves based on different customer behaviour and requirements so as to achieve agreed sales budget.
  • To plan and execute sales management for all transacted customers for the purpose of Account penetration and retention.
  • To manage service daily operation including but not limit to assignment of engineers and technicians in attending to customers calls and ensuring the timely delivery of quotation to customers in order to provide excellent customer services.
  • To administer and approve warranty claims including communicate with principals to ensure relevant technical issue(s) is/are resolved.
  • To deploy necessary but optimum technical resources to solve specific technical issues encountered by technicians at sites.
  • To plan necessary training programs for technicians in updating both technical and communication skills in order to deliver excellent customer services.


  • Bachelor Degree in Engineering discipline, preferably in Mechanical Engineering.
  • More than 5 years of field sales experience, technical support and training.
  • Skill in working with people
  • Persuading and influencing skill
  • Planning and organising skill

Perks & Benefits

  • Employee equity
  • Commission and bonus
  • Allowance (travel stipends, transportation, etc.)
  • Medical insurance
  • Open culture
  • Personal development opportunities
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Company Overview

Established since 1972, MHE-Demag is the name for material handling. We engineer, manufacture and maintain a comprehensive range of industrial cranes and hoists, warehousing equipment such as lift trucks and dock levellers, aerial work platforms, building maintenance units for safe working at heights, compact construction equipment, as well as automated car parking systems.

Our customised solutions serve a wide range of industries from general manufacturing to aerospace, covering a broad customer base. To date, the Group has built over 26,000 industrial cranes, 20,000 dock levellers for warehouses, more than 2,000 building maintenance systems and 200 car parks with more than 6,000 bays in South East Asia and beyond.

Regional Network to Serve You
A joint venture between Jebsen & Jessen (SEA) Pte Ltd and Demag Cranes and Components GmbH, MHE-Demag is headquartered in Singapore and operates within its close-knit regional network in Australia, Brunei, Cambodia, Indonesia, Laos, Malaysia, Singapore, Myanmar, Papua New Guinea, the Philippines, Taiwan, Timor-Leste, Thailand and Vietnam, among others. Our operation is supported by 11 manufacturing facilities and more than 70 strategically located branches in the region. Our plant, located at Bukit Raja, Malaysia, is the largest crane manufacturing plant in the region.

Quality Systems and After Sales Support
MHE-Demag is accredited to internationally recognized quality certifications, ISO 9001, EHS 14001 and OHSAS 18001. Products manufactured at MHE-Demag facilities are guaranteed to the highest quality and trusted by several local well-known companies. With a dedicated workforce of more than 1,700 well trained staff across the region including 700 responsive service engineers and technicians, an attentive back-office, intelligent IT infrastructure and a fleet of 300 service vans, MHE-Demag is the leader in after sales service in the region.


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Company Summary
MHE-Demag Malaysia Sdn Bhd
1001+ employees
Heavy Industrial / Machinery
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