Advanced Search

Your Browser is Not Supported

To ensure jobstore run smoothly, please use the latest version of the following supported browsers:

Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Information Technology jobs   »   Application Support Analyst

Application Support Analyst

Kuala Lumpur
Apply To This Position
Digital disruption brings global connectedness, linking customers and clients, enterprises with tax authorities, tax functions with enterprise stakeholders, thus shaping new working relationships, business and operating models and driving the move toward a hyper-connected global economy. Ready or not, the tax function is rapidly becoming digital as well. Through the use of information technology and data analysis tools, we provide professional tax technology solutions to help businesses reduce tax risk and improve the level of tax compliance.

Tax technology, as an emerging field, will provide you with a greater stage in your career progression with us, where you will develop the ability of combining both the business tax knowledge and skills on information technology, helping tax functions transform digitally!

The opportunity

We are looking for talented professional at associate level to be part of our rapidly growing Tax Technology team based in Kuala Lumpur that provides tax technology services and drives the adoption of technology solutions to help deliver values to our business through the following:

  • Tax technology strategy and road mapping
  • Tax operating model transformation and process improvement
  • Development and enhancement of customised technology applications
  • Digital transformation, data improvement and analytics
  • Emerging technologies including robotic process automation (RPA), artificial intelligence (AI), blockchain, cloud solutions, data lake development and business intelligence innovation
  • Change management
Your key responsibilities

You will be working closely with the Quality Assurance Manager within a cross-functional tax technology team, responsible for the delivery of tested systems into UAT and Production environment as well as specialised assistance to end-users relating to our tax technology solutions. As part of the service delivery team, you will be playing a pivotal role in the following areas:

Ø Quality Assurance (Testing)
  • Collaborates within the team to develop a strong understanding of the product features, its intended capabilities and objectives
  • Performs thorough analysis of requirements specifications and design documentation; uses structured techniques to identify testable conditions and develop test approaches
  • Provides estimation on testing effort required
  • Executes various types of software testing activities
  • Provides feedback on usability and practical issues relating to user experience (UX)
  • Crafts technical deliverables, i.e. Test Plans, Test Cases, Test Scripts and Defect Reports
  • Analyses test results and tracks issues towards timely resolution
  • Participates in project team meetings and responsible for test status reports
Ø End-User Support
  • Attends to queries from end-users relating to the relevant software applications
  • Diagnoses faults and identifies solutions
  • Escalates to higher level where necessary and follows through towards resolutions and communication to users
  • Assists in software maintenance e.g. user access controls etc
  • Facilitates induction training for new joiners on the relevant software applications
  • Provides support during our Firm's events
In addition, there will be opportunity for you to be involved in business analysis tasks as well as data analytics assignments.

Skills and attributes for success
  • Strong analytical and problem-solving skills
  • Strong drive to excel professionally, and to guide and motivate others
  • Advanced written and verbal communication skills
  • Dedicated, innovative, resourceful, analytical and able to work under pressure
  • Foster an efficient, innovative and team-oriented work environment
  • Passion on how technology can bring values to the business
  • Agile and adaptive to shifting priorities and requirements
To qualify for the role you must have
  • A bachelor's degree in Computer Science, Information System or any other discipline in Technology
  • 1 year of working experience in software testing or similar capacity
  • High proficiency in general IT skills
  • Willing to provide end-user support and event support outside the business hours
Ideally, you'll also have
  • Certification from software testing certification bodies such as ISTQB
  • Knowledge on Microsoft technologies and defect management tools
  • Basic knowledge on accounting or finance processes
  • Experience in using test automation tools
  • Willing to go for domestic and international travel depending on project needs
What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you'll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you're ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What working at EY offers

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer:
  • Support, coaching and feedback from engaging colleagues
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that is right for you
About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now
Apply To This Position

Save for Later

Sharing is Caring

Know others who would be interested in this job?