- Recommend ways to reach a broader audience. (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices.
- Implement policies and protocols that will maintain future restaurant operations.
- Resolve customer complaints regarding food quality and services
- Monitor staff's attendance,leave and performance
- Communicate with the kitchen regarding any menu questions and to the customers the length of wait and product availability [KPI:15min for food to be delivered from point of order to Point of Delivery]
- Ensure all online delivery are accepted, prepared on time, packed well and delivered without mistake [KPI: 0 missed orders on online delivery apps]
- Assist customers with table reservation and seating and check with guests to ensure satisfaction with each food course and beverages.
Perks & Benefits
- Allowance (travel stipends, transportation, etc.)
- Nearby public transport
- Uniform and Meals
- Medical Incentive