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Jobs in Malaysia   »   Jobs in Subang Jaya   »   Customer Service jobs   »   Client Senior Executive/ Assistance Manager

Client Senior Executive/ Assistance Manager

Subang Jaya
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Job Responsibilities:

  • Supervise a team of Customer Service with the assistance of direct reports and be responsible for their performance
  • Provide guidance and ensure team member equip with skills and product knowledge
  • Review and develop effective procedure & processes
  • Review quality assurance audit and ensure team meet expected results Facilitate implementation of quality improvement projects to improve efficiency
  • Review and approve rostering of staff for day-day operations including leave management
  • Ensure the team deliver high-quality customer service to customer/members
  • Meet timeline for reporting daily/weekly/monthly Undertake the responsibilities of managing complaints that have been escalated
  • Resolve any issue expeditiously
  • Ensure content in the knowledge management system remains up-to-date and relevant for staff and customer/members
  • Perform any Ad hoc task that may be assigned by Superior

 

Job Requirements:

  • Possess minimun 3 years' experience in leading a team, cross cultural team added advantage
  • Strong analytical skills and good interpersonal ckillc
  • Pleasant personality with good customer service orientation
  • Excellent spoken and written skills in Chinese,English ,and  Bahasa Malaysia
  • Able to perform in a fast-paced environment and work well under pressure
  • Candidates who able to converse in Chinese dialects would be an advantage as our clients and jobs need to liaise in local dialects. 

 

 

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Company Overview

Inno Press Sdn Bhd is an integrated marketing and promotional agency established since 2001 that provide services to various Public Listed Companies in Malaysia. Our mission is to provide innovative and effective integrated brand marketing solutions that enhance our clients' businesses and foster their growth. Constantly striving for unique yet result-oriented campaigns, we are committed to provide exceptional service quality in all areas to leave consumers with the best possible brand experience, and longing for more.

 

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Company Summary
Inno Press Sdn Bhd
www.innomalaysia.com
5-10 employees
Advertising / Marketing / PR
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