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Jobs in Malaysia   »   Jobs in Puchong   »   Customer Service jobs   »   Service Assistance Manager

Service Assistance Manager

Puchong
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Responsibilities:

  • Optimise customer service experience, create engaged customers and facilitate organic growth.
  • Take ownership of customers issues and follow problems through to resolution.
  • Establish a clear mission and initiate strategies focused towards that mission.
  • Set-up service procedures, policies and standards.
  • Keep accurate records and document customer service actions and discussions.
  • Analyse statistics and compile accurate reports.
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
  • Keep in touch of industry's developments and apply best practices to areas of improvement.
  • Maintain resources and utilise assets to achieve qualitative and quantitative targets.
  • Adhere to and manage the approved budget.
  • Maintain an orderly workflow according to priorities.

 

Requirements:

  • Proven working experience as a customer service manager, retail manager or assistant manager.
  • Experience in providing customer service support.
  • Exemplary knowledge of management methods and techniques.
  • Excel in English.
  • Working knowledge of customer service software, databases and tools.
  • Awareness of industry's latest technology trends and applications.
  • Ability to think strategically and to lead.
  • Excellent client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.
  • Customer service orientation.
  • Possess at least a Bachelor's Degree in Business Administration or related field.
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Company Overview

MultiCrane Industries Sdn Bhd is a leading material handling equipment manufacturer of overhead crane, gantry crane, double girder crane, NOMAD crane, overhead travelling crane, slewing jib crane, underhung travelling crane and goods hoist since its incorporation in 2001 with activities of engineering services as manufacturer, fabricator, upgrading, maintenance and servicing for all cranes. MCISB is specialized in material handling equipment which is comprise of Single Girder EOTC, Double Girder EOTC, Portal and Semi Portal EOTC, A Shape Gantry EOTC, C Shape Gantry EOTC, Monorail Crane, underhung Crane, Slewing Jib Crane, Palm Oil Crane, Electric Wire Rope Hoist, Electric Chain Hoist a Goodshoist. MCISB emphasized on product quality and good after sales services which to provide customer satisfactio. Our custormers expect quality, realibility, safety and efficient works. To deliver and provide service, let’s do it the first time and all time. With this philosophy, we belief, it will make MCISB grow rapidly in hoist and crane industries.

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Company Summary
MULTICRANE INDUSTRIES SDN. BHD.
51-100 employees
Manufacturing / Production
Follow MULTICRANE INDUSTRIES SDN. BHD.