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Jobs in Malaysia   »   Jobs in Simpang Ampat   »   Sales / Marketing jobs   »   Key Account Executive

Key Account Executive

Simpang Ampat, Simpang Ampat, Penang, MY

Summary:   Processes customer requests and orders for material, products and services. Assure the communication and resolution of customer performance requirements

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Primary communication link to customer.
  • Process customer orders, plan, schedule deliveries and prepare shipping documentation.
  • Attend to customer enquiries/ complaints/ feedback.
  • To prepare and review each repetitive or new Sales order/Sales Contract
  • Receive and respond to all requests for Quotes from customers.
  • Analyze cost, quantity and other nomenclature on order requests from customers.
  • To visit constantly and establish barrier-free affinity with existing customers to make provision of ready services; to achieve status as one of the customers' top suppliers/vendors consistently.
  • To feedback perceiving of influential business information or observations echoed from all levels of customers' staff/departments to the Sales Manager/Sales Leader.
  • To feedback finding of potential opportunities reflected from the customers' scheduling of physical manufacturing setup/inventory exposition to the Sales Leader.
  • To review monthly achievement vs. targeted Sales Margin with the Sales Leader.
  • To control internal and external quality documents to ensure its validity.
  • Provide effective communication and co-ordination between Sales and Customers.
  • Verifies inventory and notifies Purchasing of customer orders that would deplete stock.
  • Expedite internally to assure shipment of customer orders
  • Follows up on orders to ensure delivery by specified dates.
  • Prepare and issue work orders to store for assembly and packaging work.
  • Informs shipping of packing or labeling requirements for customer shipments.
  • Receives customer concerns and initiates any internal action that maybe required.
  • Initiates and provides all Return Goods Authorizations to customers.
  • Follow up with Procurement/Purchasing for First Article samples.
  • Communicate with Quality department for First Article report.
  • Follow up on payment status from assigned accounts and update Accounting department.
  • Additional duties and responsibilities as assigned by Management.


  • To perform the job successfully, an individual should demonstrate the following competencies:
  • Adaptability – Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures; processes, requirements or cultures.
  • Energy – Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
  • Ethics – Treats people with respect; Upholds organizational values.
  • Innovation - Generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities
  • Managing Work (includes Time Management) – Effectively managing one’s time and resources to ensure that work is completed efficiently.
  • Quality Orientation – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job accurately checking processes and tasks; being watchful over a period of time. 


  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

Education and/or Experience

  • Bachelor's degree in Business Administration/Marketing from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience. 

Language Skills

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or employees of the organization. 

Reasoning Ability

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram from. Ability to deal with problems involving several concrete variables in standardized situations. 

Computer/System Skills

To perform this job successfully, an individual should have knowledge of

  • Excel, Word
  • Outlook/email 

Other Skills and Abilities

  • Achievement of sales and profit goals
  • Effective communications both internal and external
  • Overall performance in the development and support of accounts

Other Qualifications

  • Some travel may be required 

Perks & Benefits

  • Commission and bonus
  • Allowance (travel stipends, transportation, etc.)
  • Flexible working hours
  • Regular team activities
  • Company trips
  • Medical insurance
  • Open culture
  • Personal development opportunities
  • Fitness 
✱   This job post has expired   ✱
Company Overview

The Bossard Group is a global group of companies. It is still molded by members of the founding family, now represented by the seventh generation. The holding company, Bossard Holding AG, has its headquarters in Zug, Switzerland, and is quoted on the Swiss stock exchange. Bossard has around 1800 employees, engaged in the global procurement and sale of every type of fastening element. Bossard also provides engineering and logistical services associated with these products. We also offer our industrial customers the full range of solutions in product management and logistics of C-parts. Bossard is among the market leaders in our sector in each of the three global economic regions of Europe, America and the Asia-Pacific area. In those markets where we are not present through our own companies we work through partners in our alliance. Our range of services provides the perfect complement to our partners' own competence. This means that we can provide for our multinationally active industrial customers, wherever they have a presence. History Change from trading in silk to trading in hardware. 1831 - 1951 local, regional specialist business, 1951 - 1961 transition from regional to national specialist business, 1961 - 1971 major growth in business volume, 1971 - 1981 internationalisation new services in technical wholesaling and engineering, 1981 - 1991 qualitative growth, new technologies, 1987 quotation of the Bossard Holding AG on the Swiss stock exchange and since 1999 an internationally active group of companies with its head office in Zug, Switzerland. specialised in industrial assembly technology.

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Company Summary
Bossard (M) Sdn Bhd
Trading and Distribution
Like Bossard (M) Sdn Bhd

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